FAQs
Frequently Asked Questions
Shipments destined for U.S. addresses may qualify for special pricing with our partner carrier USPS based on their size. This ‘cubic pricing’ is an addition...
Mon, 13 Jul, 2026 at 1:28 PM
We have temporarily suspended new fulfillment inquiries. If you’d still like to submit your information for future consideration please feel free to do so. ...
Wed, 15 Jul, 2026 at 9:16 AM
Canada is a vast country with great diversity between its regions but in some cases, this can pose challenges for different types of delivery addresses. Im...
Fri, 15 May, 2026 at 12:23 AM
Our international postage options allow you to ship your goods to customers across the globe with tracking and delivery confirmation to a number of internat...
Wed, 22 Jul, 2026 at 6:36 AM
Effective August 29, 2025: DDU (Delivered Duties Unpaid) shipping to the U.S. is not available. All U.S.-bound shipments must use DDP (Delivered Duties...
Thu, 16 Jul, 2026 at 6:25 AM
A packing slip is a document that provides a summary of the items in your shipment, including their quantities and descriptions. Unlike an invoice, it does ...
Mon, 21 Oct, 2024 at 12:04 PM