FAQs
Frequently Asked Questions
Shipments destined for U.S. addresses may qualify for special pricing with our partner carrier USPS based on their size. This ‘cubic pricing’ is an addition...
Fri, 3 May, 2024 at 10:24 AM
If you’d like to be considered for our fulfillment services, please complete this short survey and we will happily contact you with more information and ava...
Mon, 23 Jan, 2023 at 1:52 PM
Canada is a vast country with great diversity between its regions but in some cases, this can pose challenges for different types of delivery addresses. Im...
Tue, 3 Sep, 2024 at 4:42 PM
Our international postage options allow you to ship your goods to customers across the globe with tracking and delivery confirmation to a number of internat...
Wed, 20 Aug, 2025 at 4:50 PM
Effective August 29, 2025: DDU (Delivered Duties Unpaid) shipping to the U.S. is not available. All U.S.-bound shipments must use DDP (Delivered Duties...
Thu, 28 Aug, 2025 at 8:08 PM
A packing slip is a document that provides a summary of the items in your shipment, including their quantities and descriptions. Unlike an invoice, it does ...
Mon, 21 Oct, 2024 at 12:04 PM