Shipping internationally can sometimes require you to provide additional information for your shipment.

Customs Forms

Shipments to international destinations, must be accompanied by a CN-22 customs form. Canadian shipments and shipments destined for the U.S. do not need an attached customs form.

When you purchase international postage from Chit Chats, our platform automatically generates the CN-22 form and includes it on the shipping label. For all international postage, our partner carriers then receive this information electronically to facilitate smooth customs clearance for your shipments. 

Some countries may require you to provide additional tax documentation for your shipments. It is your responsibility to research the requirements of the destination country before you ship.

Customs Tax Reference Numbers

Some international shipments are subject to taxes and duties and in order to manage this, the customs body in the destination country may request a tax reference number associated with your shipment. It is your responsibility to research the specific requirements of the destination country before you ship.

As of July 1, 2021 all shipments destined to the European Union (EU) must include a customs tax reference number called an Import One-Stop Shop (IOSS) number. This is needed to show that the appropriate value-added tax (VAT) was paid for the shipment. A failure to provide this information may result in additional customs fees (such as your customer paying the VAT for their shipment twice), delays and the potential for non-delivery (meaning your shipment may either be returned to sender or destroyed).

You can easily enter a customs tax reference number when creating shipments in your Chit Chats account destined for Great Britain and the EU countries.

Recipient Contact Information

As of July 1, 2021 recipient phone numbers are required for all shipments to the EU as customs may attempt to notify the recipients of any outstanding duties or taxes. A failure to provide this information may result in additional customs delays, fees and the potential for non-delivery.

You can add your recipient's phone number when entering the address details for your shipment in your Chit Chats account.