The pandemic has caused unprecedented delays with shipping and our partner carriers are experiencing significant delays in transit times. Due to limited transportation availability and increased safety measures most carriers have removed any service guarantees. Delivery times are always estimated and never guaranteed. We strongly suggest advising your customers of these delays accordingly.
Typically, if no one is available to receive a shipment when the carrier attempts delivery, the carrier will drop off the shipment in a mailbox or entrance if safe to do so. Failed delivery attempts can occur when a shipment is out for delivery but the recipient is absent and there is no safe place to deliver the package or a signature is required for delivery.
After a failed delivery attempt, the carrier may leave a notice for the recipient indicating that their shipment will be on hold at a pick up point for collection. This may be a local post office or a trusted third party location, depending on the carrier used.
For example, couriers like Canpar offer SMARTSpot pick-up points in convenient locations across Canada.
You should be aware that most carriers will only hold shipments for pick-up for a brief window of time. If you do not receive a notice from the carrier, you may want to inquire directly with your local post office or the carrier of your shipment.
Multiple Delivery Attempts & Address Redirecting
For some carriers or services, multiple delivery attempts may be made for a shipment. Other times you may be able to direct the shipment to another address. The availability and cost of these options may also be dependent on when the request has been made. The earlier you can contact the carrier, the better.
If the carrier does not offer any of the above options, the shipment will be deemed undeliverable and it is likely a return of the shipment will be initiated. If your shipment is being returned, you may continue to see updates with your original tracking number as the shipment transits back to the sender.