There are three methods for getting your returns back to you. You can update your preferences in your return settings. Availability varies by region and fees may apply.*

Pick up at branch

Returns are billed once processed at the Chit Chats hub for your region. Shipments are then held at your selected branch for 15 days. We will dispose of any shipments that are not claimed within this time. Your account will still be charged for the return. You can find out if your returns are ready for pickup by checking their status under the Returns tab in your Chit Chats account.

Mail back to me

Shipments will be mailed to the address in your account settings so it is important to make sure this address is accurate and kept up to date. Postage costs and return fees will be deducted directly from your account. We will automatically send back your return shipments after consolidating them over a two-week period. This is done in order to keep your postage costs low and to maintain our warehouse space and service levels.

Send with my scheduled pickups

Available only for clients who have regular scheduled pickups in Ontario and Quebec. Shipments are dropped off by our drivers upon pickup or supply drop-off and return fees are charged to your account.

*We do not permit the use of our U.S. return address for the purpose of importation. Only returns originally shipped through Chit Chats will be managed and processed.

All return shipments must be able to be associated with a Chit Chats account (either with client ID or client account name). If a return is unidentifiable or cannot be associated with an account, it will be disposed of or rejected.