To have Chit Chats manage your U.S. and international returns you will need to navigate to your return settings (Settings / Returns).

  1. Select your return method from the top drop-down menu and select Chit Chats’ U.S. Return Address from the address options under Default U.S. return address.
  2. Click Submit POA.

3. Complete and submit the business information on the next page. You will be required to include your federal business number.

4. Download and print the Power of Attorney (POA) document.

5. Complete and sign the POA form prior to re-uploading as a PDF.

6. Submit your POA for approval. 

Once your POA has been approved by our customs broker, the status will update from In-Review to Approved.


Returns can only be sent back to Canada for further processing once your returns account has been approved. It is extremely important that you take care to complete the POA accurately. Provided that the POA is correctly submitted, this approval can still take up to 30 business days.

Read our FAQs for more on POAs for return shipments.