The pandemic has caused unprecedented delays with shipping and our partner carriers are experiencing significant delays in transit times. Due to limited transportation availability and increased safety measures most carriers have removed any service guarantees. Delivery times are always estimated and never guaranteed. We strongly suggest advising your customers of these delays accordingly.
When you’ve ordered something online, waiting for your shipment to be delivered is always the hardest part. If you’re looking into an upcoming delivery, it is best to stay in contact with your seller if you need to ask any questions or are concerned about delays, damage or lost shipments. You should also keep the following in mind:
Check the estimated transit time
Some shipping services can take longer than others. Check the estimated transit time for your shipment to know when to expect a delivery. You can find the delivery estimate on the shipment tracking page. Note that these are estimated and not guaranteed.
Check your tracking
Learn how to track your shipments here.
Shipments that show the ‘Received’ status, are shipments that Chit Chats is in the process of handing over to one of our partner carriers. Our partner carrier will handle the delivery to you.
If your shipment does not have this status, and shows 'Shipment created', it has not yet been received by Chit Chats. We recommend reaching out to the seller of the item for more information on your shipment.
Once your shipment has been processed by one of our partner carriers it will be marked as ‘In Transit’. You will start to see tracking updates from the carrier as the shipment is processed at their sorting facilities on its way to you. If your shipment does not have this status, it is still awaiting a physical acceptance scan from the partner carrier.
If your shipment is in this state but has exceeded its estimated transit time, there may be delays beyond the carrier's control. It is best to check the carrier’s tracking page for any processing and shipping exceptions like missing shipment information (e.g. postal or zip code, apartment number). Please contact the carrier or your seller directly if you notice any missing or inaccurate information.
If the service selected for your shipment only includes partial tracking, you will not see any tracking updates beyond the 'In Transit' status.
Shipments that are confirmed as delivered by the partner carrier will display the ‘Delivered’ status.
Shipments with partial tracking will not display this status.
If your shipment shows this status but you have yet to receive it, it may be out for delivery or the delivery may be scheduled.
If no one is available when the carrier attempts delivery, you may receive a notice to collect your shipment from a local post office or pickup point. If you do not receive a notice from the carrier, you may want to inquire directly with your local post office.
Other reasons for a delayed shipment
If your shipment requires further investigation at a Customs checkpoint (U.S. or internationally), you may want to inform your recipient of a later delivery estimate. Customs clearance is beyond Chit Chats' control. Customs checks are conducted according to the destination country's laws and regulations. Any issues such as inspections or the paying of taxes and duties may delay your shipment as this varies from country to country.
In most cases where a delivery cannot be carried out as planned, the carrier may decide to return the shipment to the sender. These shipments are often referred to as undeliverable. You will need to contact the seller or carrier of your shipment for more information as Chit Chats is unable to provide updates on undeliverable shipments.
Some reasons for undeliverable shipments include:
- Incorrect postage
- Incomplete, illegible, or incorrect address
- Addressee not at address (unknown, moved, or deceased)
- Mail unclaimed by recipient
- Mail refused by the addressee at the time of delivery
- Mail refused by the addressee after delivery (when permitted by the carrier)
If your shipment is being returned, you may see updates with the original tracking number as the shipment makes its way back to the sender. However, this is dependent on the carrier and service.
Lost in transit
Although rare, if your shipment has exceeded the estimated delivery time, it may be lost in transit. You will need to contact the seller directly for next steps. For lost shipments, the seller may need to contact you to submit a statement of non-receipt for insurance purposes.