The pandemic has caused unprecedented delays with shipping and our partner carriers are experiencing significant delays in transit times. Due to limited transportation availability and increased safety measures most carriers have removed any service guarantees. Delivery times are always estimated and never guaranteed. We strongly suggest advising your customers of these delays accordingly.

When you’ve ordered something online, waiting for your shipment to be delivered is always the hardest part. If you’re looking into an upcoming delivery, it is best to stay in contact with your seller if you need to ask any questions or are concerned about delays, damage or lost shipments. You should also keep the following in mind:

Check the estimated transit time

Some shipping services can take longer than others. Check the estimated transit time for your shipment to know when to expect a delivery. You can find the delivery estimate on the shipment tracking page.

Check your tracking

 Learn how to track your shipments here.

Received

Shipments that show the ‘Received’ status, are shipments that Chit Chats is in the process of taking to one of our partner carriers.

If your shipment does not have this status, it has yet to be received by Chit Chats. We recommend reaching out to the seller of the item for more information on your shipment.

In Transit

Once your shipment has been accepted by one of our partner carriers it will be marked as ‘In Transit’. You should begin to see tracking updates from the carrier once your shipment reaches this status. If your shipment does not yet have this status, it may be in pre-acceptance with the carrier and awaiting a physical acceptance scan. 

If you notice that your shipment has exceeded its estimated transit time while in this status, more information on processing delays and shipping exceptions can typically be found on the carrier’s tracking page. However, if the service selected for your shipment includes only partial tracking, your tracking will not update beyond In Transit. 

Delivered

Shipments that are confirmed as delivered by tracking update will display the ‘Delivered’ status. Shipments with partial tracking will not display this status. If your shipment shows this status but you have yet to receive the shipment, it may be out for delivery or the delivery may be scheduled.

If no one is available when the carrier attempts delivery, you may receive a notice to collect your shipment from a local post office or pickup point. If you do not receive a notice from the carrier, you may want to inquire directly with your local post office.

Other reasons for a delayed shipment

Customs Issues

If your shipment requires further investigation at a Customs checkpoint (U.S. or internationally), you may want to inform your recipient of a later delivery estimate. Customs issues such as inspections or the paying of taxes and duties may delay your shipment and this varies from country to country.

Returns

In most cases where a delivery cannot be carried out as planned, the carrier may decide to return the shipment to the sender. These shipments are often referred to as undeliverable. Please contact your seller for more information.

Some reasons for undeliverable shipments include:

  • Incorrect postage 
  • Incomplete, illegible, or incorrect address
  • Addressee not at address (unknown, moved, or deceased)
  • Mail unclaimed by recipient
  • Mail refused by the addressee at the time of delivery
  • Mail refused by the addressee after delivery (when permitted by the carrier)

If your shipment is being returned, you may continue to see updates with your original tracking number as the shipment transits back to the sender.

Lost in transit

Although rare, if your shipment has exceeded the estimated delivery time, it may have been lost in transit. Please contact your seller for next steps. For lost shipments, the seller may need to contact you to submit a statement of non-receipt for insurance purposes.