Delivery confirmation is verification from the partner carrier that your shipment has been delivered to its destination. Whether or not your shipment will have delivery confirmation depends on the carrier who handles the final mile delivery to your customer.
Chit Chats partners with national carriers that will handle the delivery to your customers. For international shipments this means the final mile delivery is dependent upon the country you are shipping to. For example, Royal Mail handles the final mile delivery when shipping to the U.K. In Canada, Canada Post handles the final delivery for all Canadian shipments sent with us.
Delivery confirmation is not the same as signature confirmation which is only available for select postage types on our platform. Delivery confirmation is a tracking update that confirms the shipment has reached its final destination (your customer).
Will my shipment have delivery confirmation?
In most cases shipments with fully tracked postage will receive a delivery confirmation however there may be some exceptions dependent on the carrier. Shipments left on a doorstep or in a mailbox will still typically receive a delivery confirmation.
The services which include delivery confirmation are:
- Chit Chats U.S. Tracked
- USPS First Class Package, Priority Mail, Media Mail*, Parcel Select*
- Chit Chats Canada Tracked
- USPS First Class Mail Package International, USPS Priority Mail International
Most shipments addressed to Canada and the U.S. will receive delivery confirmation. For international shipments, Chit Chats has partnered with USPS and Asendia and the availability of delivery confirmation varies by country.
Find a list of the countries for USPS here.
Asendia provides full tracking and delivery confirmation to the following countries:
Australia, Austria, Belgium, Brazil, Denmark, Finland, France, Germany, Great Britain, Hong Kong, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Russian Federation, Singapore, South Korea, Spain, Sweden, Switzerland
In some countries, the carrier handling the final mile delivery may contact you by email to confirm any details required for delivery to your customer. Find how to track your Asendia shipments here.
*Postage service availability may vary.