Troubleshooting & Technical Issues

How to fix common errors and issues when creating and printing postage

What happens to shipments with insufficient postage?
It is your responsibility to ensure all information for your shipment is accurately represented when creating postage. If insufficient postage is paid for a...
Tue, 10 Mar, 2020 at 2:40 PM
What is a postage adjustment?
If you are looking to be reimbursed for unused postage, please this article. When the postage for a shipment is underpaid, there is a risk that the carrier...
Tue, 29 Dec, 2020 at 4:25 PM
How can I avoid underpaying postage?
Shipments with underpaid postage may result in transit delays, postage dues for your recipient and/or postage adjustments from the carrier. There are three ...
Tue, 2 Jun, 2020 at 1:27 PM
What are administrative fees?
We outline all of the regular services that Chit Chats provides in our Terms of Service. Additional tasks outside of our scope of service can take away from...
Thu, 17 Dec, 2020 at 3:40 PM
How to convert tracking numbers from scientific notation
Sometimes Comma-Separated Values (CSV) files are exported with large numbers displayed in scientific notation. For this reason you may notice that exported ...
Wed, 30 Dec, 2020 at 2:22 PM