Delivery times are always estimated and never guaranteed. If you have questions regarding the delivery of your shipment, please consult your tracking information for the latest updates on the status of your package.

Find estimated delivery times for the services offered on our platform. Estimates are displayed in business days unless otherwise specified and all estimated delivery times are not guaranteed and may include exceptions.* 

Shipments received in one of our branches or drop spots (before the cut-off time) are processed by Chit Chats within one to three business days. In the event of a processing delay caused by unexpected circumstances beyond our control, notification may not be provided as shipments will be processed as quickly as possible (i.e. compliance concerns such as prohibited or hazardous items, customs delays, inclement weather, value discrepancies, operational challenges, etc.).

After processing, we release shipments to our partner carriers for final delivery. Once the partner carrier receives a shipment, the tracking will show an acceptance or “induction” scan. This typically occurs within 1 - 3 business days following processing at our hub. Rest assured that your shipment is still in transit during this time.

Estimated delivery times for the following services are not guaranteed: 


ServiceAverage Delivery Time
CanadaChit Chats Canada Tracked
Chit Chats Select
Chit Chats Slim3-9
Chit Chats Collect1-8
U.S.USPS First Class Mail
Chit Chats US Tracked
USPS Priority Mail Express3
USPS Media Mail
USPS Parcel Select
(contiguous United States)

USPS First Class International
USPS Priority Mail International
USPS Priority Mail Express International
Asendia International Priority Tracked
Chit Chats International Tracked

Additional transit time may be expected for shipments sent from the Atlantic region of Canada. Some countries will still be impacted by delays related to COVID-19 or suspensions to their postal service. To find out which destinations are currently affected, please visit the 'Partner Carrier Delays' blog. 

* Domestic delivery estimates vary for destinations outside of the contiguous United States. The contiguous U.S. excludes Alaska, Hawaii, U.S. territories and APO/FPO destinations. Canadian delivery estimates may be greater for shipments to remote addresses.
**Service availability may vary.