When a shipment includes two or more different products, each item will be displayed on a separate line along with its corresponding quantity. This ensures our carriers have the proper details for your shipments as providing specific shipment descriptions is important along with quantities. 


Line items impacts how you use presets and CSV files, particularly the difference between using shipment and line item presets. Whether you are manually entering shipment details, using store integrations, or importing via our CSV template, understanding this will help streamline your shipping process and avoid potential errors.


In this article, we'll guide you through the specifics of line item view, explain how it affects your workflow, and provide tips on efficiently using presets and the CSV template.


Store Integrations & Presets

Certain store integrations do not pass through all the order information. For example, Squarespace does not transmit shipment dimensions when imported onto the Chit Chats platform. In cases such as this, we would suggest using a preset to modify the dimensions of all imported orders.


With line item view for all shipments, it is crucial to understand the distinction between shipment and line item presets. 


Shipment presets are used to change the overall characteristics of the shipment itself, examples include:

  • Package 

  • Weight

  • Size

  • Postage

  • Ship date

  • Signature confirmation

  • Insurance

  • More+


Think of shipment presets as qualities that define the general characteristics of the entire shipment or order. For instance, in the previously mentioned case of shipments imported from Squarespace, you would use a shipment preset to bulk edit the dimensions of these orders.


On the other hand, line-item presets are used to modify the specific characteristics of the products in the shipment, examples include:

  • Quantity

  • Description

  • SKU

  • Unit value

  • HS code

  • Origin country


Think of line-item presets as the qualities that define the specific characteristics of each product in the shipment. Some store integrations, such as Etsy, do not import HS codes onto the Chit Chats platform, which are required for certain destinations. In this case, you would have to use a line-item preset in order to edit the applicable shipments to include the specific HS code of the product. 


In summary, use shipment presets to modify the order/shipment, and use line-item presets to modify the product. For a more detailed overview on how to use presets, visit our dedicated support article. 


CSV Templates


Find the template here.  


The Chit Chats advanced CSV template requires you to detail the contents of each package in separate rows, similar to the line-item view on the platform. Each row in the advanced CSV template represents a line item, connected by an order ID column.


Carrier Limits for Line Items


Carriers impose a maximum number of line items allowed per shipment. Currently, shipments are limited to 30 line items, regardless of the shipping service selected.