Return Shipments

Everything you need to know about the shipments coming back to you

Can I use my own return address?
If you would like to manage U.S. returns yourself, you have the option to add your own U.S. return address in your return settings. If you do not have a U.S...
Thu, 27 Mar, 2025 at 6:02 PM
How can I have Chit Chats manage my returns?
To have Chit Chats manage your U.S. and international returns you will need to navigate to your return settings (Settings / Returns). Select your return m...
Thu, 30 Jan, 2025 at 6:41 PM
What do I need to include in my POA?
Please note that it may take up to 30 business days for the broker to approve your POA.  The Canada Border Services Agency (CBSA) enforces that a customs b...
Tue, 14 Jan, 2025 at 12:30 PM
Can I opt out of receiving returns?
Some businesses prefer to dispose of their returns instead of receiving them. If this suits your business needs, you have the option to use our disposal add...
Tue, 23 Apr, 2024 at 8:57 PM
Return Shipment Power of Attorney (POA) FAQs
What is a Power of Attorney (POA) for return shipments? Before your return shipments can re-enter Canada with Chit Chats you will need to sign a document...
Tue, 14 Jan, 2025 at 12:36 PM
What is CARM?
If you wish to have Chit Chats manage your U.S. returns there are a two requirements.  Registration with CARM An approved Power of Attorney document o...
Wed, 2 Apr, 2025 at 12:49 PM
Return Address: What is on the labels?
Curious about the return address on Chit Chats labels? This article will guide you through the different return addresses for Canadian, U.S., and internatio...
Thu, 27 Mar, 2025 at 5:50 PM