Delivery times are always estimated and never guaranteed. If you have questions regarding the delivery of your shipment, please consult your tracking information for the latest updates on the status of your package. 

Find estimated delivery times for the services offered on our platform. Estimates are displayed in business days unless otherwise specified and all estimated delivery times are not guaranteed and may include exceptions.* 

Shipments received in one of our branches or drop spots (before the cut-off time) are processed by Chit Chats within one to two business days. In the event of a processing delay caused by unexpected circumstances beyond our control, notification may not be provided as shipments will be processed as quickly as possible (i.e. compliance concerns such as prohibited or hazardous items, customs delays, inclement weather, value discrepancies, operational challenges, etc.).

After processing, we deliver shipments to our partner carriers the following business day, Monday through Friday. USPS being the exception as the only carrier which also accepts packages on Saturdays. Shipments dropped off at our Ottawa area branches will be handed off to carriers within two business days. Shipments dropped off at our London branch on Monday and before the cut-off time on Tuesday will be processed on Tuesday. Shipments dropped off to Chit Chats London on Wednesday, Thursday and before the cut-off time on Friday will be processed on Friday.

Estimated delivery times for the following services are not guaranteed: 

Average Delivery TimeAverage Delivery Times + COVID-19 Delays
CanadaChit Chats Canada Tracked
U.S.USPS First Class Mail
USPS Priority Mail
Chit Chats US Tracked
Chit Chats US Economy Tracked6-138-15
USPS Priority Mail Express33
UPS MI Parcel Select
USPS Media Mail
USPS Parcel Select
(contiguous United States)
InternationalUSPS First Class International8-228-45
USPS Priority Mail International7-127-45
USPS Priority Mail Express International
Asendia International Priority Tracked
Chit Chats International Tracked7-147-14

*Domestic delivery estimates vary for destinations outside of the contiguous United States. The contiguous U.S. excludes Alaska, Hawaii, U.S. territories and APO/FPO destinations. Canadian delivery estimates may be greater for shipments to remote addresses.
**Service availability may vary.