The pandemic has caused unprecedented delays with shipping and our partner carriers are experiencing significant delays in transit times. Due to limited transportation availability and increased safety measures most carriers have removed any service guarantees. Delivery times are always estimated and never guaranteed. We strongly suggest advising your customers of these delays accordingly.
While carrier tracking may be unavailable for certain postage types, every shipment created on the Chit Chats platform is assigned a Shipment ID and can be tracked on the Chit Chats tracking portal.*
Viewing the tracking details on our portal allows you to see a complete tracking history for your shipments from the moment we receive your packages and hand off to our partner carriers, through to final delivery to your customer. You will see internal Chit Chats tracking updates in addition to partner carrier tracking events. Tracking updates occur from the time your shipment is created and received by Chit Chats through to the last tracking update.
Depending on the selling platform you use, Chit Chats tracking can be sent to your store based on your order fulfillment settings.
How to view Chit Chats tracking
You can find Chit Chats tracking updates within your account by clicking on any shipment and clicking on ‘Tracking History’ in the right sidebar.
Note: Chats Chats tracking events are displayed in the time zone associated with your Chit Chats region.
Your customers can view Chit Chats tracking events on our tracking portal using the Chit Chats Shipment ID.
*USPS First Class Mail (Letter & Flat/Oversized Envelope) shipments can only be seen on the Chit Chats tracking portal and there will be no delivery confirmation. You and your customers will only see the tracking events from when Chit Chats receives these shipments to once they are released and handed off to the partner carrier.