A U.S. return address is required for all shipments that go to and through the U.S. This may include shipments to international destinations. If you have not provided your own U.S. return address, a Chit Chats U.S. return address will be used by default.
You may choose to use a Chit Chats U.S. return address to:
- Process undeliverable shipments and customer returns originally shipped with Chit Chats
- Dispose of unwanted returns
At this time, we are unable to accommodate the use of our U.S. return address for the purchase of goods or the importation of shipments into Canada. There are different regulations for importing products into Canada and such shipments will be disposed of at our facilities in the U.S. This includes, but is not limited to:
- U.S. online shopping orders
- Customer returns that were not originally shipped through Chit Chats
- Customer returns sent to us indirectly (i.e. sent to another U.S. address then forwarded to Chit Chats's U.S. address)
We suggest using your own U.S. return address for such shipments.
How Does it Work?
To use Chit Chats’ U.S. Return Address, navigate to your Settings > Returns. Select 'Return to me' from the drop-down menu and click on Chit Chats’ U.S. Return Address.
Your region determines the Chit Chats U.S. return address most suitable for your returned shipments and preferences. This return address will be applied to all of the U.S. bound postage you create on the platform. If returned, shipments will be sent back to this address.
All returned shipments must be able to be associated with a Chit Chats account (either with client ID or client account name). If a return is unidentifiable or cannot be associated with an account, it will be disposed of or rejected. If Chit Chats manages your U.S. and international returns, your client ID will appear in the return address of your postage labels.