If you would like to manage U.S. and international returns yourself, you have the option to add your own U.S. return address to your Chit Chats account. If you do not have a U.S. return address, we suggest renting a PO Box that you can use for managing your returns yourself. USPS offers low cost PO Box rentals. 

We do not currently have the option to add your own Canadian return address and we do not process Canadian customer returns. Should your customer wish to return a shipment that was successfully delivered, you can provide them with your personal or business address to send to. Alternatively, you may choose to set up a PO box for your Canadian customer returns.

Using your own return address will ensure that returned U.S. and U.S. routed international shipments will be sent to this address and not one of Chit Chats’ facilities. You will not be charged any service fees for the returned shipments that you manage yourself.

Adding a U.S. return address to your account

To add a U.S. return address you will need to follow these steps to updating your returns settings (Settings, bottom-left > Returns).

  1. Select the Return to Me method from the drop-down.
  2. Select My Own U.S. Return Address
  3. Click Add U.S. Return Address

If you choose to add multiple U.S. return addresses, you will need to indicate which to use for your shipments. This address is considered to be your Default Return Address and can be changed by selecting Edit for the preferred return address and clicking 'Make default return address'.

Your default address will be used to create new shipments unless you select another address during the 'Recipient' step.

Important!
Updates to your default return address must be made prior to purchasing shipments in order for the changes to be applied. Additionally, your return name must be 44 characters or less.

If you change your mind and would like to have Chit Chats manage your returns, you will need to request a change by contacting returns@chitchats.com with your client ID and your request.

*Exceptions may apply for Asendia returns.