If something has happened to your shipment (i.e. a cancelled order) and you need it to be stopped, please contact us as soon as possible and we will try our best to retrieve it for you. Chit Chats continually processes shipments in order to hand them off to our partner carriers on time.
Once the shipment has been passed on to a partner carrier we can no longer assist with an interception. Check your tracking to see if it is already with the carrier. If so, we recommend contacting them directly to request to have the shipment intercepted.
Please do your best to contact us within an hour of dropping off your shipment to us and well in advance of our closing hours. With such a small window, we cannot make any guarantee that we or our partners carriers will be able to successfully intercept your shipment. Additional services fees may apply.
Contact for Carrier Interceptions
If the carrier of your shipment is not listed, our CS team may need to communicate with the carrier on your behalf.
USPS has an online form for their Package Intercept service. If you need help with completing the form, our support is available for assistance, however you will be required to create your own USPS account. Additional contact details below:
- Email: firstname.lastname@example.org
- Phone: 1-800-275-8777
- Facebook: facebook.com/USPS/
- Twitter: twitter.com/USPSHelp
Canada Post also provides an online contact form for their package redirection service. Additional contact details below: