While we've made it our mission to help entrepreneurs achieve their dreams, we recognize that not everyone is a business owner. That’s why we offer two types of Chit Chats accounts: business and personal. You will be asked to select your preference when you first sign up for a Chit Chats account.
If you ship commercially or on behalf of an organization, a business account is best for you. With a Chit Chats business account you will have access to all our discounted rates for business shippers.
In order to create a business account you must provide your business name, a brief description of your business and a link to your website or online store. If you need to update these details later on, you can do so from your account settings.
We offer clients the option of creating a personal account for casual shipping purposes. For example, if you want to send an item to a friend or family member or a document to a colleague, you may want to create a personal Chit Chats account. However, as our platform is catered to business shippers, some services may be unavailable for personal accounts.
Chit Chats works with various partner carriers for final delivery of your shipments. For shipments destined within Canada, we have partnered with Canada Post. Due to the nature of our agreement with Canada Post, our Chit Chats Canada Tracked service is not available for personal accounts.
Additionally, you must be a federally registered business in order to use our Chit Chats Returns service. A Power of Attorney document including a federal business number is a Canada Border Service Agency (CBSA) requirement for bringing returns back into Canada.
How to Switch Your Account
If you signed up for a personal account in error or just launched your business, our Client Support team can help you switch to a business account. Simply add your business name, a brief description of your business including a link to your website or online store in your account settings. Then send an email to firstname.lastname@example.org with your client ID. One of our support staff would be happy to verify that your account has been converted to a business account.