Return Shipments

Everything you need to know about the shipments coming back to you

Why do I need a U.S. return address?
A U.S. return address is required for all shipments that go to and through the U.S. This may include shipments to international destinations. You may choos...
Fri, 23 Oct, 2020 at 9:25 AM
Can I use my own return address?
If you would like to manage U.S. and international returns yourself, you have the option to add your own U.S. return address in your return settings. If you...
Thu, 8 Apr, 2021 at 3:41 PM
How can I have Chit Chats manage my returns?
To have Chit Chats manage your U.S. and international returns you will need to navigate to your return settings (Settings / Returns). Select your ret...
Tue, 6 Jul, 2021 at 11:01 AM
What do I need to include on my POA?
Please note that due to the impacts of COVID-19, POA approvals are delayed at this time. It may take up to 30 business days for the broker to approve your P...
Mon, 14 Jun, 2021 at 2:18 PM
Can I opt out of receiving returns?
Some businesses prefer to dispose of their returns instead of receiving them. If this suits your business needs, you have the option to use our disposal add...
Fri, 13 Aug, 2021 at 5:08 PM
Return Shipment Power of Attorney (POA) FAQs
What is a Power of Attorney (POA) for return shipments? Before your return shipments can re-enter Canada with Chit Chats you will need to sign a document c...
Fri, 4 Jun, 2021 at 3:44 PM