Return Shipments

Everything you need to know about the shipments coming back to you

Can I use my own return address?
If you would like to manage U.S. and international returns yourself, you have the option to add your own U.S. return address in your return settings. If you...
Tue, 23 Apr, 2024 at 8:44 PM
How can I have Chit Chats manage my returns?
To have Chit Chats manage your U.S. and international returns you will need to navigate to your return settings (Settings / Returns). Select your return m...
Tue, 23 Apr, 2024 at 8:50 PM
What do I need to include in my POA?
Please note that it may take up to 30 business days for the broker to approve your POA. There are additional delays at this time in the wake of labour disru...
Tue, 23 Apr, 2024 at 8:54 PM
Can I opt out of receiving returns?
Some businesses prefer to dispose of their returns instead of receiving them. If this suits your business needs, you have the option to use our disposal add...
Tue, 23 Apr, 2024 at 8:57 PM
Return Shipment Power of Attorney (POA) FAQs
What is a Power of Attorney (POA) for return shipments? Before your return shipments can re-enter Canada with Chit Chats you will need to sign a document...
Tue, 23 Apr, 2024 at 9:00 PM
What is CARM?
Before your shipments can re-enter Canada, they must be in compliance with the CBSA. This requires you to file a document called a Power of Attorney (POA) t...
Tue, 23 Apr, 2024 at 9:13 PM