After you create and prepare your shipments, you will need to get them to a Chit Chats location for processing. Shipments cannot be taken directly to our partner carriers. There are three easy options for getting shipments to us:

  1. Drop off
  2. Schedule a pickup
  3. Mail-in 

To help you select the best option based on your needs, find a brief description of each below.

Shipments using Chit Chats U.S. Connect should be dropped off at your local Canada Post. This service is designed for customers who do not live near a Chit Chats location or drop spot.

For all other services, if you are not near a Chit Chats location, please use Chit Chats SmartDrop, Canpar, or your preferred courier to send your shipments to us. Please note that these options require you to consolidate your Chit Chats shipments into a larger box or container.

Drop off

If you are located near a Chit Chats location, dropping off shipments in person is one of the quickest ways to get your shipments to us. Find a list of Chit Chats locations near you on our locations page.

Branches

Chit Chats branches are fully owned and operated by Chit Chats with friendly staff on site to assist with shipments or answer any questions. Shipping supplies are also available however, inventory and availability may vary by location. Learn how to order supplies. Some Chit Chats branches have cut-off times, to check the cut-off times for a particular branch (if applicable), click 'View details and directions' on particular branch in the locations page.

Drop Spots

Chit Chats drop spot locations are operated by trusted third party vendors. Unlike branches, drop spots do not provide additional services and will only accept pre-labelled, batched and consolidated shipments.

Important: Some drop spot partners may open your consolidated box or package in order to scan each shipment individually. This helps ensure you receive timely tracking updates. 

 Package acceptance times for packages dropped off at drop spots may differ from their operating hours. In addition, there may also be convenience access fees when visiting certain drop spots. Find which drop spots have convenience access fees here. If fees apply for your drop spot, your account credits will reflect the charge within one to three business days.

Depending on the drop spot location, processing times may differ from the vendor’s business hours. You can find details on accessing each drop spot here. Some drop spot locations have cut-off times, to check the cut-off times for a particular drop spot (if applicable), click 'View details and directions' on particular drop spot in the locations page.

Chit Chats SmartDrop

SmartDrop is the best option for those who don’t live near a Chit Chats branch or drop spot. This service lets you drop off your consolidated packages at a Purolator or Canada Post location - a SmartDrop label must be purchased and attached to your package. 

  • First buy and print postage for your individual packages
  • Then consolidate your packages if you’re sending more than one - into a larger envelope or box
  • Buy and print a SmartDrop label to attach to your consolidated package
  • Then drop off at a location, either Purolator or Canada Post (depending which option you selected) who will bring it to Chit Chats for processing
  • Watch tutorial 
A SmartDrop label is required to be able to drop off at one of these locations

If you’re located in Manitoba, you must select your shipping region as Ontario and Manitoba; if in Saskatchewan, select Alberta and Saskatchewan. Learn more

Note: All returns will be sent back to you as a “mail back to me.”

Purolator or Canada Post acts as the first mile carrier, delivering your consolidated package to a Chit Chats regional hub for processing. Once received, each individual shipment is handled as usual and sent to its final destination. SmartDrop allows you to save significantly on postage while enjoying the convenience of dropping off at a nearby Purolator or Canada Post location  Learn more

Pickup

If you are a bit further away from a Chit Chats location or have a different workflow, you may want to schedule a pickup for your shipments.

Courier pickups

Courier pickups are an easy way to arrange for your shipments to get to a branch without ever leaving your location. Our platform makes it easy to schedule a pickup with Canpar directly from your Chit Chats account. Alternatively, you may choose to coordinate your own pickups with a third party of your choice.

The maximum weight of your consolidated shipments should be no more than 50 lbs. For safety reasons, we recommend that your shipment be light enough for you to lift comfortably.

Chit Chats pickups

For select regions in our service area, you may qualify for pickups by Chit Chats.

Chit Chats Pickup Requests are currently unavailable. Due to the high volume of requests received our routes are at capacity. Thank you for your understanding.

Explore alternative options to get your shipments to our branch:

Mail-in

Mailing in shipments can save you time and money when compared with national carriers. If you are located outside of our service areas, you have the option to send your consolidated shipments directly to one of our hub locations by coordinating your own mail-ins with a third party of your choice. 

The maximum weight of your consolidated shipments should be no more than 50 lbs. For safety reasons, we recommend that your shipment be light enough for you to lift comfortably.

New Location Requests

We are always looking to bring our services to more Canadians. If you would like to see a Chit Chats location in your city, please let us know with the following:

  • Your name and postal code 
  • Your email
  • The number of shipments you send per month
  • The city you would like Chit Chats to come to

If you have a Chit Chats account, be sure to subscribe to our monthly newsletter to stay up to date on new locations and service announcements.