After you create and prepare your shipments, you will need to get them to a Chit Chats location for processing. Shipments cannot be taken directly to our partner carriers. There are three easy options for getting shipments to us:

  1. Drop off
  2. Schedule a pickup
  3. Mail-in 

To help you select the best option based on your needs, find a brief description of each below.

Drop off

If you are located near a Chit Chats location, dropping off shipments in person is one of the quickest ways to get your shipments to us. Find a list of Chit Chats locations near you on our locations page.


Chit Chats branches are fully owned and operated by Chit Chats with friendly staff on site to assist with shipments or answer any questions. Shipping supplies are also available however, inventory and availability may vary by location. Learn how to order supplies.

Drop Spots

Chit Chats drop spot locations are operated by trusted third party vendors. Unlike branches, drop spots do not provide additional services and will only accept pre-labelled, batched and consolidated shipments. Package acceptance times for packages dropped off at drop spots may differ from their operating hours. In addition, there may also be convenience access fees when visiting ceetain drop spots. Find which drop spots have convenience access fees here. If fees apply for your drop spot, your account credits will reflect the charge within one to three business days.

Depending on the drop spot location, processing times may differ from the vendor’s business hours. You can find details on accessing each drop spot here.


If you are a bit further away from a Chit Chats location or have a different workflow, you may want to schedule a pickup for your shipments.

Courier pickups

Courier pickups are an easy way to arrange for your shipments to get to a branch without ever leaving your location. Our platform makes it easy to schedule a pickup with Canpar directly from your Chit Chats account. Alternatively, you may choose to coordinate your own pickups with a third party of your choice.

The maximum weight of your consolidated shipments should be no more than 50 lbs. For safety reasons, we recommend that your shipment be light enough for you to lift comfortably.

Chit Chats pickups

For select regions in our service area, you may qualify for pickups by Chit Chats.

Interested to learn more? Eligibility for Chit Chats pickups are determined by shipment volumes, your location and past shipping history. Currently our Ontario & BC region is expanding their pickup service and accepting new applications. Submit your inquiry by filling out the questions in your region's survey: 

One of our team members will contact you in three business days.


Mailing in shipments can save you time and money when compared with national carriers. If you are located outside of our service areas, you have the option to send your consolidated shipments directly to one of our hub locations by coordinating your own mail-ins with a third party of your choice. 

The maximum weight of your consolidated shipments should be no more than 50 lbs. For safety reasons, we recommend that your shipment be light enough for you to lift comfortably.

New Location Requests

We are always looking to bring our services to more Canadians. If you would like to see a Chit Chats location in your city, please let us know with the following:

  • Your name and postal code 
  • Your email
  • The number of shipments you send per month
  • The city you would like Chit Chats to come to

If you have a Chit Chats account, be sure to subscribe to our monthly newsletter to stay up to date on new locations and service announcements.