Note: Shipments using this service must be dropped off at a Canada Post location.As part of expanding our reach across Canada we’re excited to announce a new affordable option to get shipments to your U.S. customers. Ideal if you aren’t close to a Chit Chats, U.S. Connect lets you drop off at a nearby Canada Post location.
From there, they’re routed to a Chit Chats hub for additional processing before being handed off to USPS for final delivery to your customer.
Now no matter your location you can take advantage of our low-cost U.S. shipping services at no extra cost.
Table of Contents
Service Features
By choosing Chit Chats U.S. Connect for your shipments, your postage has you covered with the following features:
Check out our shipping calculator to get a quote for your shipment.
*Estimated delivery days can vary and some exceptions apply. U.S. territories (i.e. Alaska, Hawaii) and APO/FPO military addresses can take longer depending on the transportation available.
Eligibility
Before you get shipping, let’s find out if Chit Chats U.S. Connect is the best fit for your shipments.
Chit Chats U.S. Connect is designed for shipments weighing up to 20 kg (40 lbs). Please note the maximum dimensions for this service to avoid surcharges for oversized shipments.
Length + (2x width) + (2x height) has to be less than or equal to 270 cm
All dimensions must be less than or equal to 200 cm
To keep shipments safe and moving smoothly, there are limitations on the types of items that you can send with this service. Be sure to reference our partner carrier’s restrictions for details to ensure compliance.
Buying Postage
There are two ways to buy Chit Chats U.S. Connect postage for your shipments:
“Create a Shipment” one at a time in your account
Import multiple shipments via a connected store, the Chit Chats CSV or API
Thick envelopes and parcels are both compatible package types. Select one of these to receive a Chit Chats U.S. Connect postage rate. If you create shipments one at a time you'll select the package type under the Package step.
If you import shipments from your store, save time by updating your shipping presets. When you import your shipments with a CSV or API connection, use the following inputs:
package_type: thick_envelope, parcel
postage_type: chit_chats_us_connect
Having trouble? Read our troubleshooting tips.
Once you’re happy with the details for returns and insurance, you can select the shipments you want postage for and click on “Pay for Shipment”. Now you’re ready to print your postage labels! Be sure to apply them to your packages using some of our best practices for packaging, like ensuring your barcode is visible on a flat area of the package.
Sending Your Shipments
This service is designed to help those who do not live near a Chit Chats location so shipments using this service must be dropped off at a Canada Post location. If you are near a Chit Chats location or drop spot, use one of our alternative U.S. services, such as Chit Chats U.S. Edge, Chit Chats U.S. Select (available only in select regions) or USPS Priority Mail.
Once scanned by Canada Post, share the Chit Chats tracking details with your customers. Learn how to track your shipments here.
Chit Chats tracking will reflect the shipment’s full journey from Canada Post to delivery with USPS.
Carrier tracking is available with Canada Post & USPS:
Canada Post tracking will only be active until reception at a Chit Chats facility
USPS tracking begins after being transferred from Chit Chats to USPS.
This service is designed for clients without access to a nearby Chit Chats location, so any returns will be handled using the “mail back to me” option.
Frequently Asked Questions (FAQ)
Why can't I see Chit Chats U.S. Connect as an option for my U.S. shipment?
If you are having trouble seeing a U.S. Connect rate for your shipment, please double-check to make sure you've included accurate measurements for your packages and that they do not exceed the maximum weight or dimensions for this service.
Which currency are my postage fees displayed in?
All of our low-cost U.S. postage is displayed in Canadian dollars (CAD).
Where can I ship with Chit Chats U.S. Connect ?
You can ship to addresses in all 50 states including PO boxes and apartment addresses, military addresses (i.e. APO, FPO, DPO), and U.S. territories.
Is signature confirmation available?
Yes, signature confirmation is available for Chit Chats U.S. Connect shipments, for cases where you want even more assurance for your shipments.
Can I send letters with Chit Chats U.S. Connect?
This service is designed specifically for thick envelopes and parcels. If you select the letter or flat envelope package type you won’t see U.S. Connect in your postage options. We recommend giving the USPS First Class Mail and Oversized Letter services a try as they are ideal for U.S. letters and lightweight shipments.
Can I refund unused postage?
Yes, if you change your mind or your customer cancels an order you can request a refund for the unused postage label. It can take up to 20 business days for the refund to be applied. Learn more.
Have feedback for us on this service? We want to hear from you! Share it with our support team.