Account & Settings

How to optimize your Chit Chats account for your business

How do I change my account name or business name?
You can change your name, business name and contact details in your account settings. Similarly, you can change your return address. Changing your Account ...
Mon, 9 Mar, 2020 at 12:56 PM
Can I add multiple users to my Chit Chats account?
At the moment, there is no way to set up multiple users for one Chit Chats account.  However, multiple employees may access a single account by using a ...
Mon, 9 Mar, 2020 at 12:56 PM
What do I do if I ship from multiple business names?
If you don't have your own U.S. return shipping address, then you can do one of two things: Change the name or business name on the account when you ...
Mon, 9 Mar, 2020 at 12:56 PM
How do I reset my password?
Forgetting a password can happen to anyone but sometimes you need to update your password to protect your account security. How to reset your password If ...
Mon, 9 Mar, 2020 at 1:06 PM
Where can I find my client ID?
Your client ID is your unique identifier that helps us quickly recognize your Chit Chats account. It is a six digit number that can be found in your Setting...
Mon, 9 Mar, 2020 at 1:05 PM
What is my Chit Chats region?
Your Chit Chats region is where you ship your packages from; whether this is AB, BC, ON, QC or Atlantic Canada. It ensures your shipments are created with t...
Mon, 9 Mar, 2020 at 1:02 PM
How do I change the default unit of measurement for my account?
When preparing your shipments it is important to accurately represent the dimensions and weight of your packages. This can be done in either imperial (in, l...
Wed, 11 Dec, 2019 at 9:21 AM
How can I close my Chit Chats account?
While we would certainly hate to see you leave, we understand that there may come a time when you want to close your Chit Chats account. Deleting your accou...
Mon, 9 Mar, 2020 at 1:04 PM
Where can I find my declaration?
The Shipment Compliance Declaration is an agreement for shippers which states the rules and regulations for shipping with Chit Chats. All Chit Chats clients...
Mon, 9 Mar, 2020 at 1:05 PM