Account & Settings

Personalize your Chit Chats account to your needs

How do I change my contact or business information?
Learn how you can change your return address here. To update your account information, simply head to your account settings (Settings > Account) where y...
Thu, 15 Jul, 2021 at 4:53 PM
What do I do if I ship from multiple business names?
If you don't have your own U.S. return shipping address, then you can do one of two things: Change the name or business name on the account when you ...
Thu, 28 May, 2020 at 12:21 PM
Can I add multiple users to my Chit Chats account?
At the moment, there is no way to set up multiple users for one Chit Chats account.  However, multiple employees may access a single account by using a sha...
Wed, 30 Dec, 2020 at 1:26 PM
Where can I find my client ID?
Your client ID is your unique identifier that helps us quickly recognize your Chit Chats account. It is a six digit number that can be found on your Dashboa...
Mon, 19 Apr, 2021 at 3:00 PM
Where can I find my declaration?
The Shipment Compliance Declaration is an agreement for shippers which states the rules and regulations for shipping with Chit Chats. All Chit Chats clients...
Tue, 26 May, 2020 at 3:11 PM
What is my Chit Chats region?
Your Chit Chats region is the province you drop your shipments off to; whether this is in Alberta, BC, Ontario, Quebec or Atlantic Canada. It lets us know w...
Mon, 19 Apr, 2021 at 3:25 PM
How do I change my default unit of measurement?
When preparing your shipments it is important to accurately represent the dimensions and weight of your packages. This can be done in either imperial (in, l...
Wed, 30 Dec, 2020 at 1:09 PM
How can I change my store fulfillment settings?
We understand that some shipments are prepared well in advance of when Chit Chats will receive them. Depending on your workflow, your clients may not need t...
Thu, 14 Jan, 2021 at 2:58 PM
How do I reset my password?
Forgetting a password can happen to anyone but sometimes you need to update your password to protect your account security. How to reset your password If ...
Wed, 12 May, 2021 at 11:07 AM
How can I close my Chit Chats account?
While we would certainly hate to see you leave, we understand that there may come a time when you want to close your Chit Chats account.  Deleting your acc...
Tue, 13 Jul, 2021 at 11:15 AM