Insurance

Learn how to protect against lost and damaged shipments

What is insurance?
There are times when a shipment doesn’t travel smoothly as you would expect. For example, the shipment is lost or damaged. It’s unfortunate, but it can happ...
Mon, 26 Oct, 2020 at 11:40 AM
How much does Chit Chats Insurance cost and what does it cover?
All eligible postage purchased on the Chit Chats platform is by default, opted into loss or damage coverage starting at $0.49 CAD.* How much does Chit Chat...
Tue, 16 Mar, 2021 at 3:36 PM
Why should I insure my shipments?
Although it is rare, shipments do get lost or damaged. To cover yourself in such instances and to provide yourself with peace of mind, prepare your shipment...
Thu, 8 Oct, 2020 at 2:36 PM
Is my shipment eligible for Chit Chats Insurance?
Learn more about Chit Chats Insurance and what it covers. Before you purchase and add Chit Chats Insurance to your shipment, please ensure that it is eligi...
Tue, 6 Apr, 2021 at 4:14 PM
Is my shipment insured by the carrier?
If you are looking for information on Chit Chats Insurance, please see here. Coverage  Carrier insurance is coverage provided by the carrier for select se...
Tue, 30 Mar, 2021 at 2:09 PM
How do I add Chit Chats Insurance to my shipments?
Adding Chit Chats Insurance to your shipments is quick and easy. In fact, all fully tracked postage purchased on the Chit Chats platform is by default opted...
Tue, 6 Apr, 2021 at 3:42 PM
How can I opt out of Chit Chats Insurance?
By default, all fully tracked postage purchased on the Chit Chats platform is opted into Chit Chats Insurance. While we strongly recommend adding insurance ...
Tue, 29 Dec, 2020 at 3:20 PM
When should I file a claim?
When you go to file an insurance claim, there is usually a period of time that you will have to wait before you can submit a claim. This is a common practic...
Tue, 29 Sep, 2020 at 9:13 AM
How do I file a claim for Chit Chats Insurance?
If your shipment was returned due to a COVID-19 service suspension, please contact us with your shipment ID for further details on postage refunds. Filing ...
Fri, 5 Feb, 2021 at 12:19 PM
How do I file a claim for carrier insurance?
If you are looking to file a claim for Chit Chats Insurance, see here. If your shipment was returned due to a COVID-19 service suspension, please contact us...
Tue, 30 Mar, 2021 at 2:13 PM