Returned Shipments

Everything you need to know about the shipments coming back to you

Why is my shipment being returned?
Not all deliveries happen as expected and sometimes this will prompt a shipment to be returned. There are two main reasons for returned shipments:  Undeli...
Mon, 25 Nov, 2019 at 2:38 PM
What happens when I have a return?
All returned shipments, regardless of their original delivery address, follow the same basic journey. Once a shipment is deemed undeliverable or it is refus...
Mon, 25 Nov, 2019 at 2:41 PM
What happens when I have an Asendia return?
Returns for Asendia shipments follow the same journey as other U.S. or international returns. However, due to the way Asendia processes shipments there are ...
Mon, 25 Nov, 2019 at 2:46 PM
What happens when I have a Canadian return?
As Chit Chats Canada Tracked returns do not cross any international borders, they are processed differently from U.S. and international returns and do not r...
Mon, 25 Nov, 2019 at 2:50 PM
What happens when I have a UPS MI return?
Please note that the availability of this service may vary. Returns for UPS Mail Innovations (UPS MI) shipments follow the same basic journey as other U.S....
Thu, 5 Dec, 2019 at 12:18 PM
How can I track my return?
Depending on the type of return you have, there may be slight differences in tracking the status of your return. Undeliverable shipments are returned to ...
Mon, 25 Nov, 2019 at 3:09 PM
When can I expect to receive my return?
BC and Ontario region clients Once a shipment is received in our U.S. warehouse, we estimate you will receive your return in a period of 2-3 weeks. This in...
Mon, 25 Nov, 2019 at 3:14 PM
Are there fees for returned shipments?
Chit Chats charges return fees to bring back and process returned shipments. Return fees apply to all Canada Tracked shipments. For U.S. and international s...
Mon, 25 Nov, 2019 at 3:17 PM
Can I create return labels for my customers through Chit Chats?
Some shippers provide their customers with return postage labels in case a recipient needs to initiate a customer return. Currently, return labels for recip...
Mon, 25 Nov, 2019 at 3:19 PM