Return Shipments

Everything you need to know about the shipments coming back to you

Why is my shipment being returned?
If your shipment was returned due to a COVID-19 service suspension, please contact us with your shipment ID for further details on postage refunds. Please n...
Fri, 13 Aug, 2021 at 5:07 PM
What happens when I have a return?
If your shipment was returned due to a COVID-19 service suspension, please contact us with your shipment ID for further details on postage refunds. If you ...
Fri, 13 Aug, 2021 at 5:07 PM
What happens when I have a Canadian return?
As Chit Chats Canada Tracked returns do not cross any international borders, they are processed differently from U.S. and international returns and do not r...
Mon, 29 Mar, 2021 at 4:29 PM
What happens when I have an Asendia return?
If your shipment was returned due to a COVID-19 service suspension, please contact us with your shipment ID for further details on postage refunds. Returns...
Thu, 8 Apr, 2021 at 3:32 PM
What happens when I have a UPS MI return?
Please note that the availability of this service may vary. Returns for UPS Mail Innovations (UPS MI) shipments follow the same basic journey as other U.S....
Fri, 23 Oct, 2020 at 9:28 AM
How can I track my return?
Depending on the type of return you have, there may be slight differences in how you track it with the partner carrier. Undeliverable shipments are return...
Wed, 2 Jun, 2021 at 10:26 AM
When will I receive my return?
Timelines for Returns by Region We are unable to provide timelines for when your return shipment might arrive at one of our facilities as this is a process...
Fri, 13 Aug, 2021 at 5:06 PM
Are there fees for return shipments?
Chit Chats charges return fees to handle and bring back return shipments. Return fees apply to all returns managed by Chit Chats including shipments that us...
Fri, 13 Aug, 2021 at 5:06 PM
Can I create return labels for my customers through Chit Chats?
Some shippers provide their customers with return postage labels in case a recipient needs to initiate a customer return. Currently, return labels for recip...
Mon, 19 Apr, 2021 at 4:33 PM
What are my return method options?
There are three methods for getting your returns back to you. Availability varies by region and fees may apply. If you would prefer to not receive retur...
Tue, 6 Jul, 2021 at 10:55 AM