Returned Shipments

Everything you need to know about the shipments coming back to you

Why is my shipment being returned?
If your shipment was returned due to a COVID-19 service suspension, please contact us with your shipment ID for further details on postage refunds. Not all...
Thu, 10 Sep, 2020 at 2:41 PM
What happens when I have a return?
If your shipment was returned due to a COVID-19 service suspension, please contact us with your shipment ID for further details on postage refunds. All ret...
Thu, 10 Sep, 2020 at 2:47 PM
What happens when I have an Asendia return?
If your shipment was returned due to a COVID-19 service suspension, please contact us with your shipment ID for further details on postage refunds. Returns...
Thu, 10 Sep, 2020 at 2:53 PM
What happens when I have a Canadian return?
As Chit Chats Canada Tracked returns do not cross any international borders, they are processed differently from U.S. and international returns and do not r...
Thu, 10 Sep, 2020 at 2:57 PM
What happens when I have a UPS MI return?
Please note that the availability of this service may vary. Returns for UPS Mail Innovations (UPS MI) shipments follow the same basic journey as other U.S....
Thu, 10 Sep, 2020 at 3:02 PM
How can I track my return?
Depending on the type of return you have, there may be slight differences in tracking the status of your return. Undeliverable shipments are returned to ...
Fri, 31 Jul, 2020 at 11:14 AM
When can I expect to receive my return?
Timelines for Returns by Region Timelines for returns are estimated from the time we receive your shipment. This includes sorting and processing. For U.S....
Thu, 10 Sep, 2020 at 1:23 PM
Are there fees for returned shipments?
Chit Chats charges return fees to bring back and process returned shipments. Return fees apply to all returns managed by Chit Chats including shipments that...
Mon, 24 Aug, 2020 at 2:49 PM
Can I create return labels for my customers through Chit Chats?
Some shippers provide their customers with return postage labels in case a recipient needs to initiate a customer return. Currently, return labels for recip...
Tue, 10 Mar, 2020 at 3:38 PM