Delivery Times & Tracking

Estimated services times and how to follow your shipment's journey to delivery

How do I track my international shipments?
Tracking is dependent on the destination country's postal system and is not guaranteed. For select countries, delivery confirmation may be available for...
Mon, 31 Jul, 2023 at 2:12 PM
What does each shipment status mean?
Your shipment will go through a number of statuses on its journey to your customer. Learn what happens at each step so you can keep your customers well-info...
Thu, 15 Jun, 2023 at 3:08 PM
Why are packages moved to exception?
Sometimes a shipment’s delivery is impacted by something unexpected during transit. When this happens the shipment will have a delivery exception status. De...
Thu, 13 Jul, 2023 at 12:31 PM
What is delivery confirmation?
Delivery confirmation is a tracking status verifying your shipment was delivered to your customer. Delivery confirmation is not the same as signature confir...
Mon, 10 Jul, 2023 at 9:38 AM
What is signature confirmation?
Signature confirmation is an optional service that you can add to your shipments when you need extra assurance on a delivery.  Most shipments receive a del...
Fri, 14 Jul, 2023 at 10:50 AM
Can my shipment be intercepted?
Need to get a shipment back after dropping it off? We understand that errors and cancelled orders can happen from time to time. While we can’t guarantee tha...
Thu, 22 Jun, 2023 at 12:59 PM
I think my shipment is lost. What do I do?
We understand your concern over the possibility that your shipment may be lost. While it is a rare occurrence, it can happen from time to time.  We know ho...
Thu, 15 Jun, 2023 at 1:40 PM