BC and Ontario region clients

Once a shipment is received in our U.S. warehouse, we estimate you will receive your return in a period of 2-3 weeks. This includes sorting and processing at our U.S. warehouse and Canadian customs clearance which is dependent on the approval of your returns account.

Atlantic and Quebec region clients

Once a shipment is returned to our U.S. warehouse, we estimate you will receive your return in a period of 3-4 weeks. This includes sorting and processing at our U.S. warehouse and Canadian customs clearance which is dependent on the approval of your returns account.

Alberta region clients

Once a shipment is returned to our U.S. warehouse, we estimate you will receive your return in a period of 5-6 weeks. This includes sorting and processing at our U.S. warehouse and Canadian customs clearance which is dependent on the approval of your returns account.

Why returns take more time

Reverse logistics (the process of returning shipments) is often complicated and relies on multiple carriers and their networks to make happen. Although a smaller number of shipments are involved, most carriers will prioritize their outbound shipments over returned shipments. This results in varied timelines for returns that are much longer than outbound shipments. 

The time it takes to have a return sent back to you can vary due to:

  • The service used
  • The destination country
  • The return method you have selected

Service 

Shipments are not always returned with the same carrier or service they were originally sent with and this can impact transit times. This can also result in additional or return postage upon receiving the return.

All returned shipments must be able to be associated with a Chit Chats account (either with client ID or client account name). If a return is unidentifiable or cannot be associated with an account, it will be disposed of or rejected.

Destination

International returns will have to clear the customs of individual transit countries which can result unexpected customs delays. Canada Tracked returns on the other hand, do not encounter such customs delays.

Method

Returns will be processed based on which returns method you select in your returns settings. This can impact how long it will take to get your returns to you after they are received at a Chit Chats hub. Please note that shipments are held for pickup at your selected branch for 30 business days.