Timelines for Returns by Region

We are unable to provide timelines for when your return shipment might arrive at one of our facilities as this is a process exclusively handled by our partner carriers.Once we've received your return shipment, you will be able to track the status from your account. Timelines for returns are estimated from the time we receive your shipment. This includes time for sorting and processing.

For U.S. and international returns, this also includes Canadian customs clearance, which is dependent on the approval of your Power of Attorney document.

RegionUS & International ReturnsCanadian Returns
Atlantic2-3 weeks*2-3 weeks 
Alberta3-4 weeks
British Columbia4-5 weeks
Ontario2-3 weeks
Quebec4-5 weeks

*Please allow for additional shipping time as all shipments will be mailed back to the sender.

Why returns take more time

Reverse logistics (the process of returning shipments) is often complicated and relies on multiple carriers and their networks to make happen. Although a smaller number of shipments are involved, most carriers will prioritize their outbound shipments over returned shipments. This results in varied timelines for returns that are much longer than outbound shipments. 

The time it takes to have a return sent back to you can vary due to:

  • The service used
  • The destination country
  • The return method you have selected

Service 

Our partner carriers handle your return from the original destination to delivery to one of our facilities. As we do not have control over this process, it can be difficult to provide a timeline for when we will receive your return. Shipments are not always returned with the original service or carrier they were sent with and this can impact transit times. This can also result in additional or return postage due upon receiving the return.

All return shipments must be able to be associated with a Chit Chats account (either with client ID or client account name). If a return is unidentifiable or cannot be associated with an account, it will be disposed of or rejected.

Destination

International returns will have to clear the customs of individual transit countries which can result in unexpected customs delays. Depending on the carrier, it can take between a few weeks to a few months for the return shipment to be delivered to our facility from overseas. Once we receive the return shipment we will process according to the timelines in the above table.

Method

Your preferred return method can impact how long it will take to get your returns to you after we process them. 

We hold shipments for pickup at your selected branch for 15 business days and we will dispose of any shipments that are not claimed within this time. Your account will still be charged for the return shipments.

If your returns are mailed back to you, please allow additional time for our carrier partner to deliver your return shipments.