Some businesses prefer to have returns disposed of instead of receiving them. If this suits your business needs, you have the option to use our disposal address for your U.S. and international returns.
This means that all returns received at our U.S. facilities will be disposed of at no cost to you. If you wish to select which returns to dispose of on a shipment-by-shipment basis, you will need to manage your own returns and provide a U.S. return address. If you do not have a U.S. return address, we suggest renting a PO Box that you can clear out periodically for this purpose. USPS offers low cost PO Box rentals.
At this time, we do not offer a disposal address for Canadian shipments. All Canadian returns will be processed and charged the applicable return fees upon their arrival at a Chit Chats hub. We charge a return fee to process customer returns and any Canadian shipments not originally shipped with Chit Chats that we receive.
If you have selected the Pickup at Branch option, your processed returns will be available for a period of 15 days. Return shipments that are not claimed during this time will be disposed of. If you have not submitted a Power of Attorney document, any returns received at our U.S. facility will be disposed of after a period of 15 days.
How to opt out of receiving returns
To have your returns disposed of, you will need to update your return settings.
Navigate to Settings > Returns > Default U.S. Return Addresses and select ‘Disposal service return address’ from drop-down menu.
This address will be applied to all U.S and international shipments you create going forward. Once selected, we will be unable to stop or redirect the return shipments marked for disposal.*
If you change your mind and would like to have Chit Chats manage your returns, you will need to make Chit Chats’ U.S. Return Address your default address and submit a Power of Attorney document.
*No exceptions will be made. All returns will be disposed of including shipments that are undeliverable due to address and customer returns sent to this address in error. You will not be able to file a claim for a shipment that was disposed of due to prohibited items or being returned to sender.