The pandemic has caused unprecedented delays with shipping and our partner carriers are experiencing significant delays in transit times. Due to limited transportation availability and increased safety measures most carriers have removed any service guarantees. Delivery times are always estimated and never guaranteed. We strongly suggest advising your customers of these delays accordingly.
Chit Chats works closely with various partner carriers. Shipments are received at Chit Chats then handed off to our partner carriers who do the final delivery to you. Some of the partner carriers we work with are:
- Canada Post for Canadian Shipments
- USPS and UPS MI* for U.S. shipments
- USPS and Asendia for international Shipments
Most carriers like USPS will provide tracking for the majority of their services. If the postage used to send your shipment is eligible for carrier tracking, you can track your shipment using the carrier tracking number directly on the carrier's website.
For example, Canada Tracked shipments can also be tracked using the carrier tracking number on the Canada Post tracking page.
How to track shipments
- Enter the carrier tracking number into the carrier's website or
- Click the link from the Chit Chats tracking portal.
Note: Timestamps for carrier tracking events may differ from the timestamps on the Chit Chats tracking portal as carrier tracking events are not always displayed in your time zone.
Depending on the service, carrier tracking may be either full or partial.
Full Carrier Tracking
Once we hand off your shipment to the carrier they will process and induct the shipment into their system. Tracking updates will be available after the shipment is inducted with the carrier. The carrier will update the tracking as they process the shipment at various processing and sorting facilities within their network until they confirm final delivery. Depending on the destination, there may be gaps between these updates.
Partial Carrier Tracking
Tracking updates will be available after we hand off your shipment to the partner carrier and they have processed and inducted your shipment. However, the tracking will not receive a final delivery confirmation.
The delivery of the shipment will be assumed after the expected delivery date has passed. Depending on the carrier, service and destination, further tracking updates may be made available.
*Service availability may vary.