The pandemic has caused unprecedented delays with shipping and our partner carriers are experiencing significant delays in transit times. Due to limited transportation availability and increased safety measures most carriers have removed any service guarantees. Delivery times are always estimated and never guaranteed. We strongly suggest advising your customers of these delays accordingly.

If you have reason to believe that your shipment is lost follow the steps below:

  • If you have Chit Chats Insurance, file a claim for loss based on the waiting period for your shipment.
  • If you do not have Chit Chats Insurance check if the shipments has default carrier insurance coverage. If the postage type has default carrier insurance follow the waiting period before filing a claim directly with the carrier.

Refer to our contact page for additional details on carrier contact information and resources.

Is my shipment lost?

Unfortunately, if both we and our partner carriers are unable to locate your shipment, it may be considered lost. If the waiting period has passed, you may be encouraged to file a claim for Chit Chats Insurance if your shipment is eligible. If Chit Chats Insurance was not purchased, you may need to file a claim directly with the carrier. For example, USPS Priority Mail postage includes carrier insurance of up to $100 once your shipment has been inducted with them. 

What happens if my shipment is found?

If your shipment is located, you may begin to see tracking updates once again. In most cases the carrier will attempt to complete the delivery of your shipment, however sometimes it may be returned instead. How your shipment is returned will be determined by the preferences outlined in your settings. Learn how to update your preferences here

If you have filed an insurance claim for this shipment, the claim will not be approved. However, the delivery or return of your shipment will not be impacted.