Delivery Times & Tracking

Estimated services times and how to follow your shipment's journey to delivery

How do I track my U.S. shipments?
The pandemic has caused unprecedented delays with shipping and our partner carriers are experiencing significant delays in transit times. Due to limited tra...
Tue, 29 Dec, 2020 at 4:08 PM
How do I track my international shipments?
The pandemic has caused unprecedented delays with shipping and our partner carriers are experiencing significant delays in transit times. Due to limited tra...
Tue, 23 Mar, 2021 at 10:32 AM
What does each shipment status mean?
The pandemic has caused unprecedented delays with shipping and our partner carriers are experiencing significant delays in transit times. Due to limited tra...
Mon, 21 Jun, 2021 at 10:24 AM
Why are packages moved to exception?
Sometimes a shipment’s delivery is impacted by something unexpected during transit. When this happens the shipment will have a delivery exception status. De...
Tue, 29 Dec, 2020 at 4:21 PM
What is delivery confirmation?
Delivery confirmation is verification from the partner carrier that your shipment has been delivered to its destination. Whether or not your shipment will h...
Thu, 10 Jun, 2021 at 2:11 PM
What is signature confirmation?
Many carriers have temporarily suspended collecting signatures as a health and safety precaution during the pandemic. Please check with the carrier for the ...
Fri, 21 Aug, 2020 at 11:52 AM
Can my shipment be intercepted?
If something has happened to your shipment (i.e. a cancelled order) and you need it to be stopped:  If the shipment is still with Chit Chats, please conta...
Mon, 14 Dec, 2020 at 2:49 PM
I think my shipment is lost. What do I do?
The pandemic has caused unprecedented delays with shipping and our partner carriers are experiencing significant delays in transit times. Due to limited tra...
Thu, 8 Oct, 2020 at 3:26 PM