The pandemic has caused unprecedented delays with shipping and our partner carriers are experiencing significant delays in transit times. Due to limited transportation availability and increased safety measures most carriers have removed any service guarantees. Delivery times are always estimated and never guaranteed. We strongly suggest advising your customers of these delays accordingly.

Whether you are a Chit Chats client or the recipient of a shipment, you can find tracking information on the Chit Chats platform using the shipment ID. Learn more about how to search our tracking portal.

International shipments are different from domestic U.S. or Canadian shipments. This is because the shipment involves several carriers and customs agencies of the destination country along its journey. This is why it is important to format delivery addresses correctly.

Our partner carriers provide transit through the U.S. and to the international destination. There are delays in tracking updates once a shipment departs North America due to the way international shipments are processed. International shipments are required to clear customs in the destination country before they are handed off to the local postal authority. Once customs is cleared, the shipment is then handed to the local postal authority in the destination country who will handle the final delivery to your customer.

The local postal authority in the destination country may notify the recipient of any outstanding taxes or duties for the shipment. For example, the local postal authority for a shipment being sent to Germany is Deutsche Post. In the U.K., Royal Mail is the local partner carrier who handles delivery to your customers.

Since international shipments involve various partner carriers we recommend checking both the partner carrier and local postal authority's tracking pages. This can be helpful as sometimes tracking details aren't regularly updated between the partner carrier and local postal authority tracking pages.

For example, for a shipment destined to Germany being sent by Asendia:

  1. Check the Asendia tracking page
  2. Use the secondary tracking number provided by Asendia to check Deutsche Post's tracking page.

Where to find the carrier tracking number

On our tracking portal

  1. Search for the shipment on our portal using your shipment ID.
  2. Once your shipment has been released and handed off to the partner carrier, they will provide a carrier tracking number.

In your Chit Chats Account

  1. Log into your Chit Chats account and locate the shipment
  2. Refer to the Postage column to find the partner carrier and carrier tracking number. Once you have purchased postage for your shipment, it will be displayed in this column if available.
  3. Alternatively, once you click on the shipment (if the carrier tracking is available) you will be able to click on the carrier tracking link.

Accessing carrier tracking pages

Carrier tracking is available depending on the service and postage type. Timestamps for carrier tracking events may differ from the Chit Chats tracking event timestamps as carrier tracking events may not be displayed in your time zone.

Chit Chats International Standard

This is a non-tracked, low-cost international postage service and does not include carrier tracking. A carrier tracking number will not be provided and only Chit Chats tracking will be available. This means that you will only see tracking updates when we receive and hand off this shipment. Once the shipment is released (handed off to our international partner carrier) there will be no further tracking events or updates provided. The final delivery is handled by the local postal carrier in the destination country and no tracking updates will be provided by the local postal carrier.

Asendia International

Asendia works in collaboration with a network of carriers including USPS and SwissPost. You can view for tracking updates directly on Asendia's tracking page using the carrier tracking number.

Asendia's tracking page will provide a secondary carrier tracking number. This can be used to search either USPS or Swiss Post, depending on the country.

The most up to date tracking information is usually found on the destination country's local postal tracking page. However, you can also find tracking information by following the link from Asendia (the secondary tracking) or by searching directly on the carrier's tracking page with the secondary tracking number.

The final delivery to your customer for Asendia shipments is handled by the local postal authority in the destination country. For example the final delivery of a shipment going to the U.K. is handled by Royal Mail. Use the secondary tracking number provided on Asendia's tracking page to search on the destination country's postal authority tracking page.

Our tracking portal updates with the tracking events that we receive from partner carriers. These are passed directly from the partner carrier’s site to our tracking page until the final delivery to your customer.

Note: The shipper or the recipient may be contacted by the local postal authority via email or notice card to confirm details required for the delivery of the shipment.

USPS International

You can see tracking updates directly on USPS’s tracking page by using the partner carrier tracking number.

Full tracking with delivery confirmation is included only for some USPS International postage types offered on the Chit Chats platform depending on the destination. 

Delivery confirmation is not included for USPS First Class Mail International shipments (postcards, letters & flat envelopes). For select countries, delivery confirmation is available for USPS First Class Package International shipments.

Accessing destination country tracking

To find tracking information for your shipment once it is in the destination country, please head to the local postal authority’s tracking site. You can find a list of international postal authorities here.

Other websites which may help you track your shipments include the Universal Postal Union (UPU), Parcel Monitor, Track-Trace and AfterShip.