If your shipments are subject to taxes and duties based on the country of origin, Canada Post Tracked Packet USA is the service for you. With our most competitive pricing, full tracking, and no upfront duties to be remitted, Tracked Packet USA can get your shipments across the border while adhering to the new regulations that have been put in place recently.
Table of Contents
Service Features
Eligibility
Shipment Items
Buying Postage
Sending Your Shipments
Frequently Asked Questions (FAQ)
Service Features
By choosing Tracked Packet USA for your shipments, your postage has you covered with the following features:
Check out our shipping calculator to get a quote for your shipment.
Eligibility
Before you get shipping, let’s find out if Canada Post Tracked Packet USA is the best fit for your shipments.
Tracked Packet USA is designed for shipments weighing up to 1.99 kg. Please note the maximum dimensions for this service to avoid surcharges for oversized shipments.
To keep shipments safe and moving smoothly, there are limitations on the types of items that you can send with this service. Please refer to our partner carrier’s restrictions for more information.
Any duties applicable for this postage will be charged to the recipient at the time of delivery.
Shipment Items
This postage type supports a maximum of 8 line items. This means you can ship up to 8 different products (in varying quantities) in one shipment. If your shipment contains more than 9 line items, this postage type will not be available.
For example if you sold the following items to the same customer you could use this service:
1 x enamel pin
5 x plastic sticker
1 x phone case plastic
1 x tshirt womens cotton
1 x keychain silver
2 x baby cotton socks
3 x baby cotton bib
2 x baby hair ribbons
but if the order also contained the item bolded below you will not see this postage type available.
3 x baby cotton onesie
Consider consolidating similar items with the same COO & 10-digit HTS Code into one Shipment Item. For example, if your shipment contains four children’s books of different titles and all printed in the same country, rather than creating one shipment item per title, you can create one shipment item with the description ‘Children’s Books’
Buying Postage
There are two ways to buy Tracked Packet USA postage for your shipments:
“Create a Shipment” one at a time in your account
Import multiple shipments via a connected store, the Chit Chats CSV or API
Thick envelopes and parcels are both compatible package types. You'll need to select one of these to receive a Tracked Packet USA postage rate. Dimensions are required for your shipments weighing more than one pound.
If you create shipments one at a time, you'll select the package type under the Package step.
If you import shipments from your store, save time by updating your shipping presets. When you import your shipments with a CSV or API connection, use the following inputs:
package_type: thick_envelope, parcel
postage_type: canada_post_tracked_packet_usa
Having trouble? Read our troubleshooting tips.
Once you’re happy with the details for returns and insurance, you can select the shipments you want postage for and click on “Pay for Shipment”. Now you’re ready to print your postage labels! Be sure to apply them to your packages with some of our best practices for packaging, like ensuring your barcode is visible on a flat area of the package.
Sending Your Shipments
Once your shipments are ready to get to a Chit Chats, you’ll want to take a moment to get organized. Since Canada Post is the carrier for this postage type, these shipments can be sorted with your Canadian shipments. Batching is the way to go when you have a lot of shipments to send.
After our team receives and processes your shipments, you’ll want to share the tracking details with your customers. Learn how to track your shipments here.
Frequently Asked Questions (FAQ)
Which currency are my postage fees displayed in?
All of our low-cost U.S. postage is displayed in Canadian dollars (CAD).
Where can I ship with Tracked Packet USA?
You can ship to addresses in all 50 states including PO boxes and apartment addresses. Military addresses (i.e. APO, FPO, DPO) are also covered by Tracked Packet USA.
Is signature confirmation available?
No, signature confirmation is not available for Tracked Packet USA, however your shipments will receive a delivery confirmation. If you would like to add signature confirmation to your U.S. shipments, please select the USPS Priority Mail postage option.
Please note that shipments containing products with China or Hong Kong as the country of origin are not permitted with USPS Priority Mail at this time.
Can I send letters with Tracked Packet USA?
This service is designed specifically for thick envelopes and parcels. If you select the letter or flat envelope package type you won’t see Tracked Packet USA in your postage options. We recommend giving the USPS First Class Mail and Oversized Letter services a try as they are ideal for U.S. letters and lightweight shipments.
Can I refund unused postage?
Yes, if you’re no longer sending your shipment with Tracked Packet USA, you can request a refund for the unused postage label. Please make sure to do so within 7 days of purchasing your postage so we are able to process your refund immediately.