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I'm new to Chit Chats
Using Chit Chats
How do I get started with Chit Chats?
How much does it cost to use Chit Chats?
What are your fees?
Can anyone ship with Chit Chats?
Where can I go to find important updates?
See all 7 articles
Account & Settings
How do I change my account name or business name?
Can I add multiple users to my Chit Chats account?
What do I do if I ship from multiple business names?
How do I reset my password?
Where can I find my client ID?
See all 9 articles
Credits & Transactions
How do credits work?
How do I add credits?
What is your billing process?
How can I add or update my payment method?
What payment methods do you accept?
See all 11 articles
FAQ - At a glance
What can't I ship?
Does Chit Chats sell shipping supplies? Where can I buy these?
Can I send gifts through Chit Chats?
What is retail value?
See all 17 articles
Adding & Importing Shipments
Can I add shipments manually?
Can I import multiple shipments at once?
How to use the Chit Chats CSV to import shipments
What are the acceptable postage types for the importer?
What are the acceptable phone number formats for the importer?
See all 13 articles
How can I integrate my Amazon store?
How can I Integrate my eBay store?
How can I integrate my Etsy store?
How can I integrate my ShipStation store(s)?
How can I integrate my Shopify store(s)?
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Common errors when importing
My tracking numbers are in scientific notation. What do I do?
How do I verify the shipping address?
Why is Canadian shipping not appearing as a postage option?
What if my Shopify orders only have a billing address?
How do I print postage?
Can I print labels in branch?
How can I print labels from a ZPL thermal printer?
How can I print labels from a non-ZPL thermal printer?
How can I print labels from a standard desktop printer?
[Advanced] How do I setup my printer?
How do I setup my printer?
Printer & Postage Troubleshooting
Why can't I print postage?
Can I reprint a label?
Can I refund unused postage?
Why was my postage refunded?
Getting Shipments to Chit Chats
How to get your shipments to Chit Chats
Where can I find the nearest Chit Chats location?
What if I don't live near a Chit Chats location?
What is the Chit Chats hub for my region?
How do I use a drop spot location?
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Help Desk Software