Chit Chats

Using Chit Chats 7

• How do I get started with Chit Chats?
• How much does it cost to use Chit Chats?
• What are your fees?
• Can anyone ship with Chit Chats?
• Where can I go to find important updates?

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Account & Settings 9

• How do I change my account name or business name?
• Can I add multiple users to my Chit Chats account?
• What do I do if I ship from multiple business names?
• How do I reset my password?
• Where can I find my client ID?

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Credits & Transactions 11

• How do credits work?
• How do I add credits?
• What is Chit Chats' billing process?
• How can I add or update my payment method?
• What payment methods do you accept?

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FAQs 19

• FAQ - At a glance
• What can't I ship?
• Does Chit Chats sell shipping supplies? Where can I buy these?
• Can I send gifts through Chit Chats?
• What is retail value?

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Adding & Importing Shipments 13

• Can I add shipments manually?
• Can I import multiple shipments at once?
• How to use the Chit Chats CSV to import shipments
• What are the acceptable postage types for the importer?
• What are the acceptable phone number formats for the importer?

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Store Integrations 6

• How can I integrate my Amazon store?
• How can I Integrate my eBay store?
• How can I integrate my Etsy store?
• How can I integrate my ShipStation store(s)?
• How can I integrate my Shopify store(s)?

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Troubleshooting Shipments 7

• Common errors when importing from a CSV
• My tracking numbers are in scientific notation. What do I do?
• How do I verify the shipping address?
• Why is Canadian shipping not appearing as a postage option?
• What if my Shopify orders only have a billing address?

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Printing Postage 2

• How do I print postage?
• Can I print labels in branch?

Printer Setup 5

• How can I print labels from a ZPL thermal printer?
• How can I print labels from a non-ZPL thermal printer?
• How can I print labels from a standard desktop printer?
• [Advanced] How do I set up my printer?
• How do I set up my printer?

Printer & Postage Troubleshooting 4

• Why can't I print postage?
• Can I reprint a label?
• Can I refund unused postage?
• Why was my postage refunded?

Getting Shipments to Chit Chats 10

• How to get your shipments to Chit Chats
• Where can I find the nearest Chit Chats location?
• What if I don't live near a Chit Chats location?
• What is the Chit Chats hub for my region?
• How do I use a drop spot location?

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