The pandemic has caused unprecedented delays with shipping and our partner carriers are experiencing significant delays in transit times. Due to limited transportation availability and increased safety measures most carriers have removed any service guarantees. Delivery times are always estimated and never guaranteed. We strongly suggest advising your customers of these delays accordingly.
Most shipments receive regular tracking updates throughout their transit. This includes updates from the time they are received by Chit Chats to when delivery is confirmed by our partner carriers. And in some cases, delivery may be confirmed by asking for the recipient’s signature.
Tracking updates are provided by our partner carriers once shipments are inducted at their processing facilities. Chit Chats does not have control over these tracking updates as they are provided by our partner carriers once shipments are scanned along the journey to your customer.
Depending on the postage type, full tracking may not be included for all services. For detailed information on how to track shipments by destination please see the following:
Please remember that delivery times are always estimated in business days and are not guaranteed.
Chit Chats Tracking Portal
Tracking information can be accessed by either the sender or the recipient through our tracking portal. In order to track your shipment, please make sure that you have either the shipment ID or carrier tracking number ready. Each shipment created in Chit Chats is given a Shipment ID as carrier tracking may not always be available.
- On the Chit Chats homepage, click Track Shipments (top of page)
- Enter your shipment ID or carrier tracking number and click Track
- Tracking updates will appear on the public tracking page similar to the screenshot below. Learn more about each tracking status here.
Tracking updates from the carrier will be reflected on our tracking portal. If a carrier tracking number is available you can also view tracking updates directly on the carrier’s website:
- Click on the tracking link from our portal or
- Search the carrier tracking number on the carrier’s website.
Once shipments are handed off to partner carriers, tracking events will be provided by the carrier directly. We will then display this information on our tracking portal.
Note: Timestamps for carrier tracking events may differ from the timestamps on the Chit Chats tracking portal as carrier tracking events are not always displayed in your time zone.
Chit Chats Client Account
As a Chit Chats client you can also access tracking information from within your account. Login to get a quick update on all your shipments by browsing the shipment statuses or by heading to your All Shipments tab to export a custom CSV report.
You can also look into the details of a particular shipment by selecting it and clicking on ‘Tracking History’ (right sidebar). This will show you a similar view to how it is displayed on our tracking portal.
Note: If you have connected your store to your Chit Chats account, you can change when your recipients are notified of tracking for their shipment.