If your shipment was returned due to a COVID-19 service suspension, please contact us with your shipment ID for further details on postage refunds.

If you are a recipient looking to return your shipment, please contact your seller to confirm their return policy.

All return shipments, regardless of their original delivery address, follow the same basic journey. Once a shipment is deemed undeliverable or it is refused by a customer, the shipment will make its way back to the original sender via the return address on the label. Some carriers refer to this process as ‘reverse logistics’. 

Generally, if you know that you have a return on the way, you will be able to follow its journey with the original tracking number or the new tracking number provided by your recipient. After your return is received at one of our facilities, you will be able to track its way back to you in your Chit Chats account.

Managing Return Shipments

If you manage your own returns, the shipment will be returned to the U.S. address you provided where you can make your own arrangements to retrieve your returns.

Returns managed by Chit Chats and received for processing at our U.S. return address must clear Canadian Customs before they can be brought back into Canada.  Due to import regulations, Chit Chats is only able to manage returns that were originally shipped with our service.

In order to receive your returns you must submit a POA for broker approval otherwise your return shipments will be on hold. Once back in Canada, your return will receive further sorting and processing before being billed and sent back to you by your preferred return method. Return fees apply. Learn more on how to track your returns.

All return shipments must be able to be associated with a Chit Chats account (either with client ID or client account name). If a return is unidentifiable or cannot be associated with an account, it will be disposed of or rejected.

Other things to consider for returns