Troubleshooting Shipments

How to resolve issues when creating shipments

Common errors when importing
The following are common errors that occur when importing shipments via CSV into and how to resolve them. 1. No ship date This is the date y...
Wed, 8 Apr, 2020 at 11:03 AM
My tracking numbers are in scientific notation. What do I do?
Sometimes Comma-Separated Values (CSV) files are exported with large numbers displayed in scientific notation. For this reason you may notice that exported ...
Fri, 3 Apr, 2020 at 4:50 PM
How do I verify the shipping address?
It is the shipper's responsibility to ensure the address entered is complete and correct. We always recommend that before you create a shipment, you v...
Wed, 20 May, 2020 at 10:51 AM
Why is Canadian shipping not appearing as a postage option?
You may not be able to see Chit Chats Canada Tracked as a postage option for your shipment for any of the following reasons. Account Type When creating a ...
Fri, 3 Apr, 2020 at 4:01 PM
What if my Shopify orders only have a billing address?
To add a shipping address to an order that only has a billing address: Go to your Shopify Account Open the order details Click 'Edit' next to ...
Fri, 15 Nov, 2019 at 2:58 PM