Troubleshooting Shipments

How to resolve issues when creating shipments

Common errors when importing from a CSV
Learn how to resolve the most common errors that occur when importing shipments via the Chit Chats CSV. If you are looking for help importing from a connect...
Wed, 10 Jun, 2020 at 3:06 PM
My tracking numbers are in scientific notation. What do I do?
Sometimes Comma-Separated Values (CSV) files are exported with large numbers displayed in scientific notation. For this reason you may notice that exported ...
Fri, 3 Apr, 2020 at 4:50 PM
How do I verify the shipping address?
It is the shipper's responsibility to ensure the address entered is complete and correct. We always recommend that before you create a shipment, you v...
Fri, 31 Jul, 2020 at 2:49 PM
Why is Canadian shipping not appearing as a postage option?
You may not be able to see Chit Chats Canada Tracked as a postage option for your shipment for any of the following reasons. Account Type When creating a ...
Tue, 9 Jun, 2020 at 1:19 PM
What if my Shopify orders only have a billing address?
To add a shipping address to an order that only has a billing address: Go to your Shopify Account Open the order details Click 'Edit' next to ...
Fri, 15 Nov, 2019 at 2:58 PM
Common errors when importing from connected stores
Learn how to resolve the most common errors that occur when importing shipments from your connected store. If you are looking for help importing from a CSV,...
Mon, 19 Oct, 2020 at 2:47 PM
Why can't I buy postage?
If you are having trouble getting your shipments to import, please see our troubleshooting for imports from connected stores or the Chit Chats CSV. Here ar...
Mon, 17 Aug, 2020 at 11:37 AM