Troubleshooting & Technical Issues

How to fix common errors and issues when creating and printing postage

Common errors when importing from connected stores
Learn how to resolve the most common errors that occur when importing shipments from your connected store. If you are looking for help importing from a CSV,...
Thu, 2 Sep, 2021 at 11:12 AM
Common errors when importing from a CSV
Learn how to resolve the most common errors that occur when importing shipments via the Chit Chats CSV. If you are looking for help importing from a connect...
Thu, 2 Sep, 2021 at 11:09 AM
How do I verify the shipping address?
When you create a shipment, our platform will attempt to verify the address you've entered. If our verification system detects a potential issue, you m...
Fri, 11 Dec, 2020 at 3:07 PM
Why is Canadian shipping not appearing as a postage option?
You may not be able to see Chit Chats Canada Tracked as a postage option for your shipment for any of the following reasons. Account Type When creating a ...
Fri, 7 May, 2021 at 5:00 PM
Why can't I buy postage?
If you are having trouble getting your shipments to import, please see our troubleshooting for imports from connected stores or the Chit Chats CSV. Here ar...
Thu, 2 Sep, 2021 at 11:20 AM
Why can't I print postage?
The below is a list of the most common printer issues and how to troubleshoot them. As printer types may vary, you may not see your issue on this list. If y...
Thu, 15 Jul, 2021 at 3:59 PM
Can I reprint a label?
You are only able to reprint a postage label if your shipment has yet to be received by Chit Chats. This option is available for you to correct printing err...
Thu, 15 Jul, 2021 at 4:45 PM
Can I refund unused postage?
Find out how to request a refund of your account credits here. If your shipment was returned due to a COVID-19 service suspension, please contact us with yo...
Wed, 23 Jun, 2021 at 2:43 PM
Why was my postage refunded?
If you noticed a postage refund request on your shipment that you didn’t request, we may have refunded the postage on your behalf. Postage refunds are auto...
Wed, 29 Apr, 2020 at 11:30 AM
What does "postage expired" mean?
Your Chit Chats account gives you the flexibility to select and save postage options for your shipments without the need to immediately purchase the postage...
Tue, 25 May, 2021 at 10:44 AM