Troubleshooting & Technical Issues

How to fix common errors and issues when creating and printing postage

Common errors when importing from connected stores
Learn how to resolve the most common errors that occur when importing shipments from your connected store. If you are looking for help importing from a CSV,...
Mon, 5 Jun, 2023 at 10:43 AM
Common errors when importing from a CSV
Learn how to resolve the most common errors that occur when importing shipments via the Chit Chats CSV. If you are looking for help importing from a connect...
Wed, 20 Dec, 2023 at 5:18 PM
How do I verify the shipping address?
When you create a shipment, our platform will review the address you've entered to detect a potential issue. Our system may suggest an alternative addre...
Wed, 23 Aug, 2023 at 1:45 PM
Why is Canadian shipping not appearing as a postage option?
You may not be able to see  your preferred Canadian postage option for your shipment for any of the following reasons. Account Type When creating a Chit C...
Fri, 21 Apr, 2023 at 5:36 PM
Why can't I buy postage?
If you are having trouble getting your shipments to import, please see our troubleshooting for imports from connected stores or the Chit Chats CSV. Here ar...
Sat, 28 Oct, 2023 at 7:56 AM
Why can't I print postage?
The below is a list of the most common printer issues and how to troubleshoot them. As printer types may vary, you may not see your issue on this list. If y...
Tue, 28 Mar, 2023 at 9:36 AM
Can I reprint a label?
You are only able to reprint a postage label if your shipment has yet to be received by Chit Chats. This option is available for you to correct printing err...
Thu, 15 Jul, 2021 at 4:45 PM
Can I refund unused postage?
If you have a shipment that no longer needs sending or if you’ve made an error on a postage label that you've purchased, you can request a refund for yo...
Thu, 27 Jul, 2023 at 12:49 PM
Why was my postage refunded?
If you noticed a postage refund request on your shipment that you didn’t request, we may have refunded the postage on your behalf. Postage refunds are auto...
Wed, 29 Apr, 2020 at 11:30 AM
What does "postage expired" mean?
If you are looking for information about postage refunds due to expiry, please read this article. Or check out the details for refunding unused postage. Yo...
Fri, 20 May, 2022 at 9:58 AM