Temporarily, we have joined with our international postage provider, PostNL, in order to offer DDU postage for your tariffed U.S. shipments via Chit Chats International Tracked.
Shipping to the U.S. is a bit different when using this postage type compared to other destinations; however, everything will be broken down for you here.
This is a DDU service; therefore, if your shipment is subject to tariffs, the recipient will be required to pay applicable fees upon delivery.
Table of Contents
Service Features
Eligibility
Buying Postage
Sending Your Shipments
Frequently Asked Questions (FAQ)
Service Features
By choosing Chit Chats International for your U.S. shipments, the postage has you covered with the following features:
Check out our shipping calculator to get a quote for your shipment.
Eligibility
Chit Chats International shipments heading to the U.S. have a different set of dimensional requirements. Only shipments weighing up to 2 kg are permissible via this service. In addition, please note the following:
Maximum weight: 2 kg
Maximum dimensions: L+W+H =90 cm; Longest side = 60 cm
Minimum weight: 1 g
To keep shipments safe and moving smoothly, there are limitations on the types of items that you can send with this service. Please refer to our partner carrier’s restrictions for more information. In order to use this service, you must include an HTS code for each product in your shipment, no matter the origin.
Buying Postage
There are two ways to buy Chit Chats International Tracked for your shipments:
“Create a Shipment” one at a time in your account
Import multiple shipments via a connected store, the Chit Chats CSV or API
Helpful notes for buying postage:
Beware of long addresses, address fields have character limits.
Thick envelopes and parcels compatible package types for Chit Chats International Tracked.
International customs requires descriptive product details with quantities, descriptions, values and currency for each item in your shipment.
HTS codes and country of origin are required for this service. Learn more about how to declare your shipments.
If you import your shipments with a CSV or API connection, use the following inputs for the importer:
package_type: thick_envelope, parcel
postage_type: chit_chats_international_tracked
To ensure your shipments have a smooth trip through international customs, make sure to provide detailed declarations for each item contained in your shipments. You can do this by selecting a shipment from your Pending tab and clicking on Edit beside Description in the right-hand menu. Bulk editing international shipments descriptions and retail values is not supported. Shipping presets cannot be applied to international shipment descriptions and values.
Having trouble? Read our troubleshooting tips.
Once you’re happy with the details for returns and insurance, you can select the shipments you want postage for and click on “Pay for Shipment”. Now you’re ready to print your postage labels! Be sure to apply them to your packages with some of our best practices for packaging, like ensuring your barcode is visible on a flat area of the package.
Sending Your Shipments
Batching is the way to go when you have a lot of shipments to send. Although these shipments are heading to the U.S. please group these with all other international shipments. Stay organized and receive simultaneous acceptance scans on your tracking when you use a batch label.
After our team receives and processes your shipments, you’ll want to share the tracking details with your customers. Although full tracking is included with your postage, international shipments will typically experience a gap in tracking when travelling overseas and clearing customs in the destination country.
Learn how to track your shipments here.
Frequently Asked Questions (FAQ)
Which currency are my postage fees displayed in?
All of our low-cost postage is displayed in Canadian dollars (CAD).
Where can I ship?
You can ship to addresses in all 50 states including PO boxes and apartment addresses. Military addresses and U.S. territories (i.e. APO, FPO, DPO) are also covered.
Am I required to sign the CN22 form on the label?
Yes.
What is shown on the label?
5 shipment items will be displayed on the label, but the postage can take more than 5, and a singular Country Of Origin will be displayed on label, and it is based on the most recurring COO in the shipment.
What happens when I have a return?
Unlike other services to the U.S, there is no return service available for Chit Chats International to the U.S.
Is signature confirmation available?
No, signature confirmation is not available, however your shipments will receive a delivery confirmation.
Can I send letters?
This service is designed specifically for thick envelopes and parcels. If you select the letter or flat envelope package type you won’t see Chit Chats International in your postage options. We recommend giving the USPS First Class Mail and Oversized Letter services a try as they are ideal for U.S. letters and lightweight shipments.
Can I refund unused postage?
Yes, if you change your mind or your customer cancels an order you can request a refund for the unused postage label. Your refund will be processed immediately.