Chit Chats International Select is your best choice for quick and reliable shipping to Australia. We’ve partnered with Asendia to expedite your packages for their journeys abroad. Once your shipment has arrived in Australia, trusted local carriers will handle the delivery to your customer.
Table of Contents
Service Features
Eligibility
Buying Postage
1. Create a Shipment
2. Shipment Import
Sending Your Shipments
Frequently Asked Questions (FAQ)
Service Features
Your shipments will benefit from all of these great features with Chit Chats International Select:
Check out our shipping calculator to get a quote for your shipment.
Eligibility
Chit Chats International Select is designed for shipments weighing 20 or less kilograms.
Maximum dimensions: 120 cm (47.24") for any single dimension
Minimum weight: 1 g
Maximum weight: 20 kg
Dimensional weight is calculated using Length × Width × Height. Each dimension is rounded up to the next inch and divided by 166.
To keep shipments safe and moving smoothly, there are limitations on the types of items that you can send with this service. All shipments must comply with TSA safety requirements. Please refer to our partner carrier’s restrictions for more information.
Buying Postage
There are two ways to buy Chit Chats International Select for your shipments:
“Create a Shipment” one at a time in your account
Import multiple shipments via a connected store, the Chit Chats CSV or API
Helpful notes for buying postage:
Beware of long addresses, address fields have character limits.
Thick envelopes and parcels compatible package types
International customs requires descriptive product details with quantities, descriptions, values and currency for each item in your shipment.
HS codes and country of origin are required for this service. Learn more about how to declare your shipments.
1. Create a Shipment
Start by entering the recipient details. Then be sure to outline detailed declarations for each item within your package.
2. Shipment Import
If you import your shipments with a CSV or API connection, use the following inputs for the importer:
package_type: thick_envelope, parcel
postage_type: chit_chats_international_select
To ensure your shipments have a smooth trip through international customs, make sure to provide detailed declarations for each item contained in your shipments. You can do this by selecting a shipment from your Pending tab and clicking on Edit beside Description in the right-hand menu.
Having trouble? Read our troubleshooting tips.
Once you’re happy with the details, you can select the shipments you want postage for and click on “Pay for Shipment”. Now you’re ready to print your postage labels! Be sure to apply them to your packages with some of our best practices for packaging, like ensuring your barcode is visible on a flat area of the package.
Sending Your Shipments
Batching is the way to go when you have a lot of shipments to send. Stay organized and receive simultaneous acceptance scans on your tracking when you use a batch label.
After our team receives and processes your shipments, you’ll want to share the tracking details with your customers. Although full tracking is included with your postage, international shipments will typically experience a gap in tracking when travelling overseas and clearing customs in the destination country.
Learn how to track your shipments here.
Frequently Asked Questions (FAQ)
Which countries can I ship to with Chit Chats International Select?
At this time Chit Chats International Select is only available to Australia. However, Chit Chats International Tracked ships to a number of countries across the globe. Check our complete country list to see if your particular destination is available.
Learn how to format your international delivery address.
What customs information do I need to provide for my shipments?
All you need to provide are descriptive product details for each item contained in your shipment. This includes quantity, item description, retail value, HS codes, and the Country of Origin.
Customs will also receive this information electronically to prepare your shipment for smooth processing.
What is an ABN?
An ABN (Australian Business Number) is a unique identifier assigned to businesses operating in Australia. While providing an ABN is not required when shipping to Australia, it can be added to the Chit Chats platform and will be electronically transmitted to both our delivery partner and Australian customs authorities as part of the shipment data.
It's important to note that goods valued under $1,000 AUD enter Australia free of duties and taxes.
In the event that duties or taxes are mistakenly assessed on an eligible shipment, the recipient may be able to dispute the charges directly with the local carrier or customs authorities by providing supporting documentation, such as a commercial invoice that includes the applicable ABN.
For this reason, we recommend including an invoice containing the ABN with your shipment whenever one is available, as it may help facilitate the resolution of any customs-related issues for your clients.
Is signature confirmation available?
No, signature confirmation service is not available for Chit Chats International Select postage.
Why is delivery not confirmed for my package?
All Chit Chats International Select packages include full tracking with delivery confirmation. However, the quality of final-mile tracking will vary depending on the country's national postal service.
It’s important to note that both Chit Chats and our partner carriers are limited by the tracking capabilities provided by the final-mile carrier in the destination country. While we strive to offer reliable tracking, the level of detail ultimately depends on the capabilities of the local postal service.
Can I send letters with Chit Chats International Select?
This service is designed specifically for thick envelopes and parcels. If you select the letter or flat envelope package type you won’t see any postage options.
If my shipment is undeliverable, will it be returned?
Chit Chats International Select does not include a return service. Any undeliverable shipments will not be returned to you and will be disposed of.
Can I refund unused postage?
Yes, if you change your mind or your customer cancels an order you can request a refund for the unused postage label. Your refund will be processed immediately.
Have feedback for us on this service? Share it with our support team.