Chit Chats Canada Tracked is the postage type for business owners who need to send shipments of all sizes from coast to coast. Partnering with Canada Post, this service provides great coverage of delivery addresses across Canada with full tracking and affordable prices.


Service Features

When you choose Chit Chats Canada Tracked for your shipments, your postage has you covered with the following features:


Fully Tracked

Delivery in 2-8 Business Days

Chit Chats Insurance Available

Return Service

Special Features

Delivery Confirmation

Carrier Insurance

Chit Chats Return Labels

Check out our shipping calculator to get a quote for your shipment.


Before you get shipping, let’s find out if Chit Chats Canada Tracked is the best fit for your shipments.

First and foremost, Chit Chats Canada Tracked is a service designed with businesses in mind with discounted rates not available to casual shippers. That’s why this service is offered only to Chit Chats clients with a business account. Shipping on behalf of your business and need help switching your account? Reach out!

Chit Chats Canada Tracked is designed for shipments weighing more than 100 grams and less than 30 kilograms. You should also note the maximum dimensions for this service to avoid surcharges for oversized shipments.

  • Length less than 2 metres
  • Length + 2 x (Width + Height) less than 3 metres

To keep shipments safe and moving smoothly, there are limitations on the types of items that you can send with this service. Please refer to our partner carrier’s restrictions for more information.

Buying Postage

There are two ways to buy Chit Chats Canada Tracked postage for your shipments:

  1. “Create a Shipment” one at a time in your account
  2. Import multiple shipments via a connected store, the Chit Chats CSV or API

You’ll need to select a compatible package type to ensure you receive a postage rate. Chit Chats Canada Tracked is compatible with your shipments packaged in thick envelopes and parcels.

Be sure to select one of these package types at the Package step if creating your shipments one at a time. If you import shipments from your store, consider updating your shipping presets. If you import your shipments with a CSV or API connection, you’ll need to use the following inputs for the importer:

Having trouble? Read our troubleshooting tips.

Once you’re happy with the details for returns and insurance, you can select the shipments you want postage for and click on “Pay for Shipment”. Now you’re ready to print your postage labels! Be sure to apply them to your packages with some of our best practices for packaging, like ensuring your barcode is visible on a flat area of the package.

Sending Your Shipments

Once your shipments are ready to get to a Chit Chats, you’ll want to take a moment to get organized and sort them with any of our other Canadian postage types:

Batching is the way to go when you have a lot of shipments to send. Stay organized and receive simultaneous acceptance scans on your tracking when you use a batch label.

After our team receives and processes your shipments, you’ll want to share the tracking details with your customers. Learn how to track your shipments here.

Frequently Asked Questions (FAQ)

Where can I ship to with Chit Chats Canada Tracked?

Chit Chats Canada Tracked provides the greatest coverage of delivery addresses in Canada out of all our Canadian services including apartments and P.O. boxes. However, you’ll want to note that there can be additional costs and transit times involved for deliveries to remote addresses

Is signature confirmation available?

No, signature confirmation service is not available for Chit Chats Canada Tracked postage.

Can I send letters with Chit Chats Canada Tracked?

This service is designed specifically for thick envelopes and parcels. If you select the letter or flat envelope package type you won’t see Canada Tracked in your postage options. We recommend giving our Chit Chats Slim service a try as it is an ideal service for your lightweight shipments.

Can I refund unused postage?

Yes, if you’re no longer sending your shipment with Chit Chats Canada Tracked, you can request a refund for the unused postage label. Please make sure to do so within 7 days of purchasing your postage so we are able to process your refund immediately.

Have feedback for us on this service? Share it with our support team.