Chit Chats

Preparing Shipments 8

• How should I prepare my shipment?
• What is dimensional weight?
• What is a batch and how do I use it?
• How to consolidate your shipments
• How to prepare shipments from the Atlantic region

See all 8 articles

Labels & Documentation 4

• Do I need to include an invoice for my shipment?
• What should I include on an invoice for my shipments?
• What customs forms do I need?
• What are the compatible postage and package types?

Shipping Restrictions 4

• Are there taxes or duties for my international shipments?
• Can I ship batteries with Chit Chats?
• Are there weight or dimensional limits for my shipment?
• What are the restrictions specific to my carrier?

Paying for Shipments 3

• What happens to shipments with insufficient postage?
• How can I avoid underpaying postage?
• What is a postage adjustment?

Tracking Shipments 12

• What does each shipment status mean?
• What is Chit Chats tracking?
• What is carrier tracking?
• How do I track my international shipments?
• My shipment is missing a tracking number. What do I do?

See all 12 articles

Carriers 5

• What is Asendia?
• Which countries does Asendia ship to?
• What is UPS Mail Innovations (UPS MI)?
• What happens to shipments with remote Canadian addresses?
• What is Chit Chats U.S. Tracked?

Delivery Times 6

• Estimated delivery times for each region
• Alberta: estimated delivery times
• Atlantic Canada: estimated delivery times
• British Columbia: estimated delivery times
• Ontario: estimated delivery times

See all 6 articles

Chit Chats Insurance 4

• What is insurance?
• How do I add Chit Chats Insurance to my shipments?
• Why should I insure my shipments?
• How can I opt out of Chit Chats Insurance?

Insurance Coverage 3

• How much does Chit Chats Insurance cost and what does it cover?
• Is my shipment eligible for Chit Chats Insurance?
• Is my shipment insured by the carrier?

Insurance Claims 4

• How do I file a claim?
• When should I file a claim?
• How long will it take to receive my claim?
• How can I check the status of my claim?

Returned Shipments 9

• Why is my shipment being returned?
• What happens when I have a return?
• What happens when I have an Asendia return?
• What happens when I have a Canadian return?
• What happens when I have a UPS MI return?

See all 9 articles

Returns Accounts 3

• Why do I need a U.S. return address?
• How can I set up a Chit Chats returns account?
• What do I need to create a Chit Chats returns account?

Returns Settings 3

• What are the options for getting my returns to me?
• Can I use my own return address?
• Can I opt out of receiving returns?