Chit Chats

Account & Settings 10

• How do I change my contact or business information?
• What do I do if I ship from multiple business names?
• Can I add multiple users to my Chit Chats account?
• Where can I find my client ID?
• Where can I find my declaration?

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Store Integrations & Importing Tools 12

• How can I integrate my Amazon store(s)?
• How can I Integrate my eBay store(s)?
• How can I integrate my Etsy store(s)?
• How can I integrate my ShipStation store(s)?
• How can I integrate my Shopify store(s)?

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Delivery Times & Tracking 18

• Estimated delivery times for each region
• Alberta: estimated delivery times
• Atlantic Canada: estimated delivery times
• British Columbia: estimated delivery times
• Ontario: estimated delivery times

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Insurance 12

• What is insurance?
• How much does Chit Chats Insurance cost and what does it cover?
• Why should I insure my shipments?
• Is my shipment eligible for Chit Chats Insurance?
• Is my shipment insured by the carrier?

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Return Shipments 15

• Why is my shipment being returned?
• What happens when I have a return?
• What happens when I have a Canadian return?
• What happens when I have an Asendia return?
• What happens when I have a UPS MI return?

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Troubleshooting & Technical Issues 15

• Common errors when importing from connected stores
• Common errors when importing from a CSV
• How do I verify the shipping address?
• Why is Canadian shipping not appearing as a postage option?
• Why can't I buy postage?

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