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I'm a Chit Chats client
How should I prepare my shipment?
What is dimensional weight?
What is a batch and how do I use it?
How do I consolidate my shipments?
How to prepare shipments from the Atlantic region
See all 8 articles
Labels & Documentation
Does my shipment need an invoice?
What should I include on my shipment invoices?
What customs forms do I need?
What are the labelling requirements for shipping cosmetics?
Are there taxes or duties for my international shipments?
Can I ship batteries with Chit Chats?
Are there weight or dimensional limits for my shipment?
What are the restrictions specific to my carrier?
What happens to oversized shipments?
Paying for Shipments
What happens to shipments with insufficient postage?
How can I avoid underpaying postage?
What is a postage adjustment?
What does each shipment status mean?
What is Chit Chats tracking?
What is carrier tracking?
Where is my tracking number?
How do I track my U.S. shipments?
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What is Asendia?
What is Chit Chats U.S. Tracked?
Which countries does Asendia ship to?
What is UPS Mail Innovations (UPS MI)?
What is Chit Chats Domestic Tracked?
See all 6 articles
Estimated delivery times for each region
Alberta: estimated delivery times
Atlantic Canada: estimated delivery times
British Columbia: estimated delivery times
Ontario: estimated delivery times
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Chit Chats Insurance
What is insurance?
How do I add Chit Chats Insurance to my shipments?
Why should I insure my shipments?
How can I opt out of Chit Chats Insurance?
How much does Chit Chats Insurance cost and what does it cover?
Is my shipment eligible for Chit Chats Insurance?
Is my shipment insured by the carrier?
How do I file a claim for Chit Chats Insurance?
How do I file a claim for carrier insurance?
When should I file a claim?
How long will it take to receive my claim?
How can I check the status of my claim?
Why is my shipment being returned?
What happens when I have a return?
What happens when I have an Asendia return?
What happens when I have a Canadian return?
What happens when I have a UPS MI return?
See all 9 articles
How can I have Chit Chats manage my returns?
What do I need to include on my POA?
Why do I need a U.S. return address?
Can I use my own return address?
Can I opt out of receiving returns?
What are my return method options?
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