Chit Chats
Welcome
Login
Sign up
Home
Support
Enter your search term here...
Search
New support ticket
Check ticket status
Solution home
I'm a Chit Chats client
Preparing Shipments
8
How should I prepare my shipment?
What is dimensional weight?
What is a batch and how do I use it?
How do I consolidate my shipments?
How to prepare shipments from the Atlantic region
See all 8 articles
Labels & Documentation
4
Does my shipment need an invoice?
What should I include on my shipment invoices?
What customs forms do I need?
What are the labelling requirements for shipping cosmetics?
Shipping Restrictions
5
Are there taxes or duties for my international shipments?
Can I ship batteries with Chit Chats?
Are there weight or dimensional limits for my shipment?
What are the restrictions specific to my carrier?
What happens to oversized shipments?
Paying for Shipments
3
What happens to shipments with insufficient postage?
How can I avoid underpaying postage?
What is a postage adjustment?
Tracking Shipments
11
What does each shipment status mean?
What is Chit Chats tracking?
What is carrier tracking?
Where is my tracking number?
How do I track my U.S. shipments?
See all 11 articles
Carriers
6
What is Asendia?
What is Chit Chats U.S. Tracked?
Which countries does Asendia ship to?
What is UPS Mail Innovations (UPS MI)?
What is Chit Chats Domestic Tracked?
See all 6 articles
Delivery Times
6
Estimated delivery times for each region
Alberta: estimated delivery times
Atlantic Canada: estimated delivery times
British Columbia: estimated delivery times
Ontario: estimated delivery times
See all 6 articles
Chit Chats Insurance
4
What is insurance?
How do I add Chit Chats Insurance to my shipments?
Why should I insure my shipments?
How can I opt out of Chit Chats Insurance?
Insurance Coverage
3
How much does Chit Chats Insurance cost and what does it cover?
Is my shipment eligible for Chit Chats Insurance?
Is my shipment insured by the carrier?
Insurance Claims
5
How do I file a claim for Chit Chats Insurance?
How do I file a claim for carrier insurance?
When should I file a claim?
How long will it take to receive my claim?
How can I check the status of my claim?
Return Shipments
9
Why is my shipment being returned?
What happens when I have a return?
What happens when I have an Asendia return?
What happens when I have a Canadian return?
What happens when I have a UPS MI return?
See all 9 articles
Return POAs
2
How can I have Chit Chats manage my returns?
What do I need to include on my POA?
Return Settings
4
Why do I need a U.S. return address?
Can I use my own return address?
Can I opt out of receiving returns?
What are my return method options?
Help Desk Software
by Freshdesk