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I'm a Chit Chats client
How should I prepare my shipment?
What is dimensional weight?
What is a batch and how do I use it?
How to consolidate your shipments
How to prepare shipments from the Atlantic region
See all 7 articles
Labels & Documentation
Do I need to include an invoice for my shipment?
What should I include on an invoice for my shipments?
What customs forms do I need?
What are the compatible postage and package types?
Are there taxes or duties for my international shipments?
Can I ship batteries with Chit Chats?
Are there weight or dimensional limits for my shipment?
What are the restrictions specific to my carrier?
Paying for Shipments
What happens to shipments with insufficient postage?
How can I avoid underpaying postage?
What is a postage adjustment?
What does each shipment status mean?
What is Chit Chats tracking?
What is carrier tracking?
How do I track my Asendia shipments?
My shipment is missing a tracking number. What do I do?
See all 13 articles
What is Asendia?
Which countries does Asendia ship to?
What is UPS Mail Innovations (UPS MI)?
What happens to shipments with remote Canadian addresses?
What is Chit Chats U.S. Tracked?
Estimated delivery times for each region
Alberta: estimated delivery times
Atlantic Canada: estimated delivery times
British Columbia: estimated delivery times
Ontario: estimated delivery times
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Chit Chats Insurance
What is insurance?
How do I add Chit Chats Insurance to my shipments?
Why should I insure my shipments?
How can I opt out of Chit Chats Insurance?
How much does Chit Chats Insurance cost and what does it cover?
Is my shipment eligible for Chit Chats Insurance?
Is my shipment insured by the carrier?
How do I file a claim?
When should I file a claim?
How long will it take to receive my claim?
How can I check the status of my claim?
Why is my shipment being returned?
What happens when I have a return?
What happens when I have an Asendia return?
What happens when I have a Canadian return?
What happens when I have a UPS MI return?
See all 9 articles
Why do I need a U.S. return address?
How can I set up a Chit Chats returns account?
What do I need to create a Chit Chats returns account?
What are the options for getting my returns to me?
Can I use my own return address?
Can I opt out of receiving returns?
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